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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage orders and queries.
- Company: Unilin is a global leader in laminate and parquet flooring, known for quality and innovation.
- Benefits: Enjoy 32 holidays, healthcare cover, and a 4% pension contribution.
- Why this job: Be part of a dynamic team in a fast-paced environment that values results and communication.
- Qualifications: Strong communication skills and the ability to prioritize tasks are essential.
- Other info: This role is based in Newry, with a supportive team and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Job Description Established in 1960, Unilin is now recognised as a global leader in the design and manufacture of laminate & Parquet flooring systems and more recently, LVT. Its Quick-Step® & Pergo® brands are synonymous with quality, style and innovation and holds a market-leading position in the UK. With over 7,500 staff, 20 production units and sales exceeding €2.2bn, Unilin continues to outperform the market through its wide range of high-quality products and customer-focused approach. Due to continued growth an opportunity has become vacant in our Newry Office for a Customer Service Advisor. Hours of Work: 37 per week Location: Newry Reports to: Customer Service Manager Newry Pension: 4% Company Contribution Healthcare Cover for Employee Holidays: 32 per year Main Responsibilities and Duties Working in tandem with our external sales team you will be responsible for ensuring the highest standard of Customer Service is maintained. You will be responsible for processing a large volume of orders, dealing with customer queries and handling complaints by phone, live chat and email. You will work independently at times but also within a team to achieve personal KPI targets. This is a fast paced role suitable for someone motivated to deliver results. You must be a good communicator and someone who is able to prioritise workload.
Customer Service Advisor employer: Unilin Flooring UK & Ireland
Contact Detail:
Unilin Flooring UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with Unilin's products, especially the Quick-Step® and Pergo® brands. Understanding the features and benefits of these flooring systems will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, as this role requires excellent verbal and written abilities. Consider role-playing customer interactions with a friend to build confidence in handling queries and complaints.
✨Tip Number 3
Highlight any previous experience in customer service or fast-paced environments during your discussions. Share specific examples of how you've successfully managed customer issues or improved service delivery in the past.
✨Tip Number 4
Demonstrate your ability to work both independently and as part of a team. Be prepared to discuss how you prioritize tasks and meet KPIs, as this will show that you're a motivated candidate who can thrive in a dynamic setting.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position at Unilin. Understand the key responsibilities and required skills, such as communication and prioritization.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, order processing, and handling complaints. Use specific examples that demonstrate your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to deliver results. Mention how your skills align with Unilin's customer-focused approach and your ability to meet KPI targets.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unilin Flooring UK & Ireland
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully handled customer queries or complaints, as this will demonstrate your ability to maintain high standards of service.
✨Demonstrate Teamwork and Independence
Since the role involves working both independently and as part of a team, be ready to share experiences that showcase your ability to collaborate with others while also being self-motivated. This balance is crucial for success in this position.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the job, think of situations where you had to prioritize tasks effectively. Discuss how you manage your time and workload under pressure, as this will show your readiness for the demands of the role.
✨Communicate Clearly and Confidently
As a Customer Service Advisor, strong communication skills are essential. Practice articulating your thoughts clearly and confidently during the interview. This will not only help you make a good impression but also reflect your ability to communicate effectively with customers.
