Customer Account Executive – Skin Cleanse

Job Title: Custome r Account Exec utive – Skin Cleanse

Location: Kingston

JOB PURPOSE

The Customer Account Executive is responsible for the delivery of Turnover, Profitability and Business Building Terms within t he Skin Cleans ing category . This includes developing and executing customer business plans on several market leading brands as well as compelling challenger brands. You will be accountable for the day-to-day contact with the customer buyer s , supply chain, shopper marketing, internal category & brand contacts . The role will contain elements of portfolio management, analysis, and administration.

Key focus areas for this role are:

• Love what you do: As the Customer Account Executive , you will be passionate about all aspects of leading your Skin Cleansing portfolio to competitive growth.
• Love your customer: You will manage Unilever relationship with one of its customers within the Skin Cleanse category, driving growth via strategic alignment and negotiation.
• Do what you say: You will own and d rive the JBP (Joint Business Plan) , executing the agreed plan through strong ambition and alignment.
• Own it: You will utilise and l everage Unilever’s brand assets to deliver new and exciting innovation and activation.
• Be Different: There is a need for extensive commercial rigor in the assessment and implementation of Unilever’s Growth Strategy.

RESPONSIBILITIES

• Build strong and sustainable relationships with the customer, including buying and cross-category planning teams.
• Negotiate effectively with the customer, e.g., to agree trade terms, trade funding, and counterparts, according to the Unilever guidance.
• Manage the relationship aspects of key customer events, e.g., launching of new products, cost price changes.
• Work with the Deodorants CAM (Customer Account Manager) to develop and deliver the customer strategic business plan for relevant categories, and the joint business plan, working closely with Category Managers and Shopper Marketing.
• Develop and deliver an optimal integrated Skin Cleanse promotional plan (including selling the plan with the customer).
• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
• Ensure effective in-store activation of key events (e.g., promotions, range reviews), providing clear briefings to the Retail Operations Team.
• Manage and input into the S&OP (promotional planning) process – responsible for 6 months’ forecast within designated categories.

ACCOUNTABILITIES

• Manage in-month performance vs forecast.
• Manage accruals and cost prices accurately and efficiently.
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category.
• S&OP Forecasting with monthly team reviews.
• Delivery of required admin for the customer – pricing, rebates, NLFs (New Line Forms), promo proposals, trade terms, contracts.

ALL ABOUT YOU

KEY EXPERIENCE AND QUALIFICATIONS REQUIRED

• Customer management & selling essentials.
• Prior commercial experience of managing a P &L.
• Proven history of working within a team environment.

The individual will be passionate, energetic, and enthusiastic about delivering results. Good interpersonal, communication and relationship management skills are critical.

Experience of customer management within FMCG desired but not essential

R EQUIRED L EADERSHIP B EHAVIOURS

• Growth Mindset
• Consumer and Customer Focus
• Bias for Action
• Accountability & Responsibility
• Building Teams

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’

Location

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames (\”the locations\”) and you will be notified of which of the locations will be your place of work after that consultation ends.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

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How is Unilever tackling this?

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