Amazon Customer Account Executive

Job Title: Amazon Customer Executive

Location: Kingston, London
Travel: Yes – Local travel to Amazon offices in London (10‑15%)

Job Purpose

In a landscape shaped by economic pressures, rising consumer expectations and tighter regulation, the future of Consumer Packaged Goods (CPG) within e‑Commerce is about differentiation through responsible and relevant innovation fit for online shopping, data‑driven customer experiences and a flexible channel strategy. Today, consumers subscribe for “convenience” with products delivered straight to their homes; the rise of disruptive start‑ups such as Uber and Deliveroo is altering the business landscape and broadening the range of competitors we and our retailers must compete with to serve consumers. The development of new digital capabilities and skills is business critical for Unilever to continue to win and lead. e‑Commerce is a major growth and equity driver for Unilever. Amazon comprises a team managing and expanding our presence across 1P within all our Business Units (Beauty, Homecare, Foods) and it is a hugely exciting time to join the Amazon team, currently experiencing year‑on‑year double‑digit growth.

Responsibilities

• Support the Customer Account Manager (CAM) in building commercial relationships with Amazon and act as the primary point of contact for the product sub‑categories assigned.
• Monitor account performance across sales & operations ensuring focus on Key Performance Indicators (KPIs).
• Support the CAM with Purchase Order reviews and eliminate errors leading to rejections.
• Take ownership of catalogue updates in collaboration with Amazon.
• Assume P&L responsibility on sub‑categories assigned.
• Assist the CAM with yearly Amazon Vendor negotiations.
• Achieve account yearly targets (KPIs) and support the annual planning process.
• Analyse data and market trends to identify Amazon growth opportunities, improve forecasting and optimise listings.
• Support the CAM to execute promotional plans, price strategies, and product launches in collaboration with the wider commercial, media and marketing teams.
• Work cross‑functionally with Supply Chain and Planning teams to ensure accurate forecasts and adequate stock levels, especially during large events and new innovation launches.
• Collaborate with Marketing Teams and Advertising Agency to implement best‑in‑class promotional execution and visibility on Amazon.
• Support the CAM with monthly business reviews with internal stakeholders.

The responsibilities outlined above are not exhaustive and may evolve in response to business needs. The successful candidate should be adaptable and comfortable working in a dynamic environment where priorities can shift.

All About You

• You love to win and have fun doing it: Your eye is always on the prize, you take a proactive approach to problem‑solving and you have a history of achieving your targets.
• Positive mindset & constant curiosity: You have an eye for detail and a drive to enhance performance, sharing your “success” and learnings with the wider team.
• Comfortable with the uncomfortable: charting new ground, navigating complexity, testing and learning as you go, while always striving to improve.
• High energy & insatiable appetite for learning.
• Strong basic negotiation skills and the ability to influence.
• Sharp financial acumen to own a P&L, deliver monthly and annual business targets, and assess and build new business models with insight.
• Ability to build strong internal & external relationships and thrive in collaborative environments.
• Great analytical skills with proficiency in Microsoft Excel, and the capability to share insights and learnings across the Amazon team.
• Experience in CPG sales and marketing.
• Amazon or eCommerce account management experience preferred.

Measures of Success

• Incremental Turnover Growth
• Enhanced forecast in‑stock %
• Market Share Growth & search rankings
• Capability Learnings brought into the business
• Customer Feedback
• Excellent Business Acumen

What We Offer

We offer a competitive salary and pension scheme, an annual bonus, free gym access, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Diversity & Inclusion

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce, giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also happy to provide reasonable adjustments during our application and interview process to enable you to present your best self.