Brand Specialist - Murad

Responsible to: Area Manager

Location: Manchester - Selfridges and other Key Retailers

Business context: Inspired by Dr. Murad’s lifelong commitment to science-backed wellness, we create skincare products and experiences not only for healthier skin, but for happier lives. At Murad, we develop high-performance skincare products which deliver fast visible results, while being gentle to your skin. Murad, #1 US Dermatologist brand, with 30 years of unmatched clinically proven results.

Main Responsibilities:

• Promote, demonstrate, and communicate to customers the brands in Selfridges, achieving ambitious retail sales targets.
• Provide exceptional service and demonstrate excellent product and brand knowledge.
• Deliver the brand customer journey and exceptional service-led customer consultations to maximize sales opportunities.
• Plan and execute in-store trainings and events while highlighting stock challenges to your Line Manager.
• Ensure a full SKU profile is always available and achieve sales targets while developing premium customer service and building customer loyalty.
• Increase counter/account productivity to meet a minimum AUS 2.0 & AVS £65.
• Learn fundamental product knowledge including features, benefits, usage, and application techniques.
• Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/display.
• Complete a stock audit for full stock availability while reporting out of stocks with your line manager and in-store teams.
• Submit daily and weekly reports to your Line Manager.
• Develop positive relationships with department store floor managers and head office.
• Maintain a strong knowledge of skincare and beauty trends.
• Bring new ideas to the business to maximize sales and hit targets.
• Arrange store activity and dual sites (as agreed with line manager) to drive sales and footfall.
• Prepare and execute exciting events in-store that contribute to sales targets.
• Use technical knowledge and selling skills to influence customers and assist them in choosing the right products.
• Proactively identify challenges with a solution-driven attitude.
• Ensure high merchandising standards are maintained e.g., planograms adhered to, testers available and clean and in date, POS on shelf, pricing tickets in situ.
• Manage samples effectively when available in store.
• Proven experience in sales and achieving/exceeding targets.
• Evidence of growing accounts.
• Selling in FMCG and beauty/skincare experience would be advantageous.
• Strong interpersonal, numeracy, and organizational skills.
• Excellent team player. Proactive and self-motivated.
• Working hours to meet peak trade requirements (Tuesday to Saturday).

As an equal opportunities’ employer, Unilever Prestige Hub Brands: REN/Murad/Kate Somerville/Living Proof/Tatcha is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/REN/Tatcha/Murad/Kate Somerville/Living Proof.