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For Companies At a Glance
- Tasks: Engage customers with expert haircare advice and achieve sales targets.
- Company: Join Living Proof, a pioneering brand in science-based haircare since 2005.
- Benefits: Enjoy a dynamic work environment at Selfridges with opportunities for growth.
- Why this job: Be a brand ambassador and inspire clients with luxury haircare solutions.
- Qualifications: Sales experience in beauty or FMCG is a plus; strong interpersonal skills required.
- Other info: Diversity and inclusion are at the heart of our hiring process.
The predicted salary is between 24000 - 36000 £ per year.
Responsible to: Living Proof Counter Manager
Date of Issue: February 2025
About The Brand
In 2005, an unlikely combination of biotech scientists and renowned hair stylists came together to pioneer a first-of-its-kind hair care philosophy based in science. Our mission was to create inventive solutions designed to solve real-world hair problems. 20 years later Living Proof continues to pride itself on our commitment to rigorous testing, which is unparalleled within the haircare industry, to deliver trusted formulas that deliver optimal hair health.
Role Overview + Purpose of the Job
We have an exciting opportunity to join our flagship counter in the UK, at Selfridges London. You will join our experienced and high performing Counter Manager to deliver a premium level of service to discerning beauty customers and exceed business goals and targets on a weekly basis. You will be passionate about exceptional service and our luxury haircare products, which you will use to inspire and educate our clients. Being a true brand ambassador, you’ll be confident in presenting and sharing your haircare and product knowledge and tips with customers, creating tailored haircare routines and desired styles. It’s essential to be self-motivated and able to work as a team player with our current Counter Manager to jointly hit daily and weekly sales targets.
Main Responsibilities
- Commercial Goals
- Achieve and exceed personal daily and weekly sales targets set out by the brand and Selfridges as part of the annual retail sales target.
- Increase counter productivity to meet a min AUS 2.0 & AVS £60.
- Bring new creative ideas to the business to maximise sales and exceed targets.
- Develop positive working relationships with department managers and head office to communicate support needed to achieve sales targets.
- Have a desire to learn fundamental and technical product knowledge (clinical claims, benefits, usage) as well as application and demonstration techniques to provide the best experience and results for the customer.
- Always implement high level premium customer service to build strong customer engagement and loyalty.
- Use technical knowledge and selling skills to influence customers and assist them in choosing the right products to ensure instant and long-term hair health benefits.
- Convey passion and master brand storytelling.
- Traffic stop and share our brand icons.
- Maintain a strong knowledge of haircare and beauty trends.
- Always maintain the flagship counter/store standards.
- Review visual merchandising daily, including appearance and cleanliness of counter/display, ensuring all stock is aligned to planogram and counter POS is clear and in good condition.
- Daily review of stock management, audit low and OOS with reporting any issues to Counter Manager, Area Manager and Brand commercial team.
- Manage samples effectively when available in store.
Essential Skills
- Proven experience in sales and achieving/exceeding targets.
- Evidence of growing accounts through strategic thinking and incremental opportunities in your role.
- Selling in FMCG and beauty/skincare, haircare experience would be advantageous.
- Strong interpersonal, numeracy and organisational skills.
- Excellent team player.
- Proactive and self-motivated.
- Required during peak trade and weekends.
- Excellent grooming standards.
As an equal opportunities’ employer, Unilever Prestige Hub Brands: REN/Murad/Kate Somerville/Living Proof/Tatcha is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/REN/Tatcha/Murad/Kate Somerville/Living Proof.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Marketing and Sales
Industries: Personal Care Product Manufacturing
Brand Specialist - Living Proof employer: Unilever Prestige - UK HUB
Contact Detail:
Unilever Prestige - UK HUB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist - Living Proof
✨Tip Number 1
Familiarise yourself with Living Proof's product range and their unique selling points. Understanding the science behind their haircare philosophy will not only help you in conversations with customers but also demonstrate your genuine passion for the brand.
✨Tip Number 2
Practice your sales techniques by role-playing with friends or family. Focus on how to effectively communicate the benefits of products and create tailored haircare routines, as this will be crucial in exceeding sales targets.
✨Tip Number 3
Network with current employees or industry professionals to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
✨Tip Number 4
Stay updated on the latest beauty and haircare trends. Being knowledgeable about current market trends will not only enhance your credibility but also allow you to engage customers more effectively and build lasting relationships.
We think you need these skills to ace Brand Specialist - Living Proof
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Living Proof's unique hair care philosophy and their commitment to science-based solutions. This knowledge will help you convey your passion for the brand in your application.
Highlight Relevant Experience: Emphasise any previous experience in sales, particularly in beauty or FMCG sectors. Provide specific examples of how you've achieved or exceeded sales targets to demonstrate your capability.
Showcase Customer Service Skills: Detail your experience in providing exceptional customer service. Mention any techniques you've used to engage customers and build loyalty, as this is crucial for the role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Unilever Prestige - UK HUB
✨Know Your Products Inside Out
As a Brand Specialist, you'll need to demonstrate a strong understanding of Living Proof's haircare products. Familiarise yourself with the clinical claims, benefits, and usage of each product so you can confidently educate customers and answer their questions.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you've exceeded targets in the past. Be ready to share specific examples of how you've used strategic thinking to grow accounts or improve sales performance.
✨Emphasise Customer Engagement
Highlight your passion for providing exceptional customer service. Think of ways to convey your ability to build strong relationships with customers and create tailored haircare routines that meet their needs.
✨Demonstrate Team Spirit
Since you'll be working closely with the Counter Manager, it's important to show that you're a team player. Share examples of how you've collaborated with colleagues to achieve common goals and how you can contribute to a positive team environment.
