Brand Specialist - Harrods - Tatcha

Tatcha was founded in 2009 by Vicky Tsai who unexpectedly found herself in Kyoto, where she encountered a culture of harmony, beauty, and well-being that healed her from skin to soul. Every Tatcha formula is crafted at the Tatcha Institute in Tokyo, where leading scientists innovate within tradition: balancing timeless Japanese botanicals with proven clinical ingredients to work with skin, not against it.

Main Purpose of the Job:

We have an exciting opportunity to hire an ambitious, passionate sales-driven Brand Specialist to work on Tatcha across multiple retailers (namely focused on Harrods). You will show passion for providing exceptional service and demonstrate excellent product and brand knowledge whilst being self-motivated and able to work as a team player. You will be a role model in delivering the brand customer journey and be able to help train store staff on the unique Tatcha rituals. You will deliver high-quality service-led customer consultations to maximize sales opportunities and be able to work to ambitious sales targets. The Brand Specialist will also plan and execute in-store trainings and events, whilst highlighting stock challenges to your Line Manager and ensuring a full SKU profile is always available.

Main Responsibilities:

• Achieving sales targets whilst developing and embedding a premium customer service and building customer loyalty.
• Increase counter/Account productivity to meet a min AUS 2.0 & AVS £65.
• Have a desire to learn fundamental product knowledge including features, benefits, usage, and application techniques to provide the best results for the customer, convey passion, and master brand storytelling.
• Traffic stop and share our brand icons.
• Maintain the counter/store quality and merchandising including appearance and cleanliness of counter/display, ensure merchandising is to planogram and complete a stock audit for full stock availability and report out of stocks with your line manager and in-store teams.
• Submit daily and weekly reports to your Line Manager.
• Develop positive relationships with department store floor managers and head office.
• Maintain a strong knowledge of skincare and beauty trends.
• Bring new ideas to the business to maximize sales and hit targets.
• Arrange store activity and dual sites (as agreed with line manager) where possible to drive sales and footfall.
• Prepare and execute exciting events in store which result in contribution to sales targets.
• Use technical knowledge and selling skills to influence customers and assist them in choosing the right products to ensure their continued loyalty.
• Proactively identify challenges with a solution-driven attitude.
• Ensure high merchandising standards are maintained e.g. planograms adhered to, testers available and clean and in date, POS on shelf, pricing tickets in situ.
• Manage samples effectively when available in store.

Essential Skills:

• Location is London, full time.
• Proven experience in sales and achieving/exceeding targets.
• Evidence of growing accounts.
• Selling experience in beauty/skincare would be advantageous.
• Strong interpersonal, numeracy, and organizational skills.
• Excellent team player.
• Proactive and self-motivated.
• Working hours required to meet peak trade requirements so can involve late shifts and weekends (one weekend off per month).
• Excellent grooming standards.
• Language skills would be advantageous.

As an equal opportunities’ employer, Unilever Prestige Hub Brands: REN/Murad/Kate Somerville/Living Proof/Tatcha is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/REN/Tatcha/Murad/Kate Somerville/Living Proof.