Ice Cream Ocado Account Manager

JOB TITLE: Ice Cream Ocado Account Manager

LOCATION: Kingston

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate.

JOB PURPOSE:

The shift from physical stores towards online ecommerce and new related e-business models, is exploding exponentially. With today’s consumers subscribing for ‘convenience’ delivered straight to their home; the rise of disruptive start-ups, is altering the digital commerce landscape and evolving how we work with our retailers to serve consumers. The development of new digital capabilities and skills to stay competitive in this space is business critical for the Ice Cream business to continue to lead in this digitally enabled world.

Ocado lead players in the UK online grocery market, are the world’s largest dedicated online grocery retailer and worth 12M GSV for the ice cream business. Evolving from a retail business into a technology company, they are on a mission to change the way the world shops as they continue to create global retail partnerships with customers that extend into portfolio development, retail media partnerships and best in class customer experiences.

KEY RESPONSIBILITIES:

• Build strong and sustainable customer relationships.
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the Ice Cream strategy on your categories.
• Develop and deliver the customer strategic business plan for Ice Cream, working closely with Category Managers and Brand teams.
• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored.
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples and launch plans.
• Ensure effective online activation of media.
• Manage the customer P&L for Ice Cream and the overall level of customer investment.
• Manage in-month Ocado performance vs forecast.
• Work with the Commercial Executives to manage accruals and pricing accurately and efficiently.
• S&OP Forecasting.
• Business Planning, sales updates, online media tracking, price claim management etc.
• Delivery of required admin for the customer with support from the Commercial Executive – pricing, rebates, NLF, promo proposals.
• Manage Ice Cream’s day-to-day relationship with Ocado.
• Accountable for the long-term growth plan.

ALL ABOUT YOU

SKILLS:

• Love what you do: Demonstrate commercial rigor and be passionate about all aspects of leading your portfolio to competitive growth.
• Love your customer: Lead the Customer/Ice Cream relationship, driving growth via strategic alignment and negotiation.
• Do what you say: Drive the JBP and deliver our strong growth ambitions.
• Own it: Leverage our brands to deliver new and exciting portfolio innovation and media activation.
• Be Different: Be at the centre of the ecommerce conversation as we set Ice Cream up to lead in a digitally enabled world.

EXPERIENCES & QUALIFICATIONS:

• Customer management.
• Prior commercial experience and exposure to P&L, ideally previous experience within a CAM role.
• Experience managing complexity.
• Evidence of strong Judgement, Drive, and Influence is a must.
• An interest in ecommerce & the channel dynamics.
• Passion for all things digital.

LEADERSHIP:

• Accountability & Responsibility.
• Consumer and Customer Focus.
• Bias for Action.
• Building Talent and Teams.
• Agility & Adaptability.

What we offer:

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com) .

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