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For Companies At a Glance
- Tasks: Deliver creative customer service via email and social media while managing returns and logistics.
- Company: Join UN:IK, a fast-growing fashion brand with a vibrant culture and passion for independent style.
- Benefits: Enjoy a fun team environment, opportunities for growth, and the chance to influence customer experiences.
- Why this job: Be part of a dynamic team that values your ideas and enhances customer journeys in fashion.
- Qualifications: 1-2 years in customer service, preferably in fashion or e-commerce, with excellent communication skills.
- Other info: Experience with Gorgias and Shopify is a plus; bring your passion for streetwear!
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced individual with an energy for delivering a fantastic customer experience to join our Manchester-based team. This is a great role for someone who can enhance customer support, sales and customer retention through their knowledge and skills. UN:IK is a fast-growing fashion brand and we want someone who can match our energy, passion and culture as an independent.
THE ROLE
- Delivering personable and creative customer service via email and social media messages.
- Managing operational processes, such as customer returns.
- Investigating logistical cases with couriers.
- Producing and analysing customer service reports.
- Increasing customer retention by enhancing every stage of the customer journey.
- Driving their own ideas to improve the overall customer journey.
- Working within a small and fun CS team.
- Supporting in e-commerce logistics and growth.
THE PERSON
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Excellent written skills and ability to convey tone of voice to create memorable and exceptional customer experiences.
- Ability to organise and manage multiple tasks in a given period.
- Fantastic at working as part of a small team to complete tasks efficiently.
- Willingness to learn, progress & inject into a very fast growing business.
- Self-motivated to actively find solutions and improve processes.
- Keen interest in independent fashion and streetwear.
- Dynamic personality to fit into a close team and independent environment.
EXPERIENCE REQUIRED
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Experience using Gorgias or similar customer service software preferable.
- Previous knowledge or understanding of the operational and logistical aspects of customer service.
- Knowledge and use of Shopify preferable.
Customer Training Support Advisor employer: UN:IK Clothing
Contact Detail:
UN:IK Clothing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor
✨Tip Number 1
Familiarise yourself with the fashion and e-commerce landscape, especially focusing on independent brands. This will help you understand the unique challenges and opportunities in customer service within this sector, making you a more attractive candidate.
✨Tip Number 2
Showcase your ability to enhance customer experiences by preparing examples of how you've improved customer service processes in previous roles. Be ready to discuss these during any interviews or informal chats.
✨Tip Number 3
Get comfortable with customer service software like Gorgias and Shopify. If you haven't used them before, consider taking online tutorials to get a basic understanding, as this knowledge can set you apart from other candidates.
✨Tip Number 4
Demonstrate your passion for independent fashion and streetwear by engaging with relevant communities online. This not only shows your enthusiasm but also helps you stay updated on trends that could benefit your role in customer support.
We think you need these skills to ace Customer Training Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fashion, retail, or e-commerce. Emphasise any specific achievements or skills that align with the role, such as your ability to enhance customer retention and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, convey your passion for independent fashion and streetwear. Share specific examples of how you've improved customer experiences in previous roles and demonstrate your enthusiasm for joining a fast-growing brand like UN:IK.
Showcase Your Communication Skills: Since excellent written skills are crucial for this role, ensure your application is free from errors and reflects a personable tone. Use clear and engaging language to convey your ideas and personality, making it memorable for the hiring team.
Highlight Relevant Software Experience: If you have experience with Gorgias, Shopify, or similar customer service software, make sure to mention it in your application. This will show that you are familiar with the tools they use and can hit the ground running.
How to prepare for a job interview at UN:IK Clothing
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for independent fashion and streetwear during the interview. Share any personal experiences or insights you have about the industry, as this will demonstrate your genuine interest and help you connect with the company's culture.
✨Highlight Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fashion, retail, or e-commerce. Use specific examples to illustrate how you've enhanced customer experiences and resolved issues, showcasing your ability to deliver exceptional service.
✨Demonstrate Your Problem-Solving Skills
Since the role involves investigating logistical cases and managing returns, be ready to share examples of how you've tackled challenges in past positions. Highlight your self-motivation and proactive approach to finding solutions, which is crucial for this fast-growing business.
✨Communicate Clearly and Creatively
Given the importance of written communication in this role, practice conveying your thoughts clearly and with the right tone. Consider preparing a few scenarios where you had to craft responses to customers, showcasing your ability to create memorable interactions through email or social media.
