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For Companies At a Glance
- Tasks: Deliver creative customer service via email and social media while managing returns and logistics.
- Company: Join UN:IK, a fast-growing fashion brand with a vibrant culture and passion for style.
- Benefits: Enjoy a fun team environment, opportunities for growth, and the chance to make an impact.
- Why this job: Be part of a dynamic team enhancing customer experiences in the exciting world of fashion.
- Qualifications: 1-2 years in customer service, preferably in fashion or e-commerce, with excellent communication skills.
- Other info: Experience with Gorgias and Shopify is a plus; bring your ideas to improve our customer journey!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced individual with an energy for delivering a fantastic customer experience to join our Manchester-based team. This is a great role for someone who can enhance customer support, sales and customer retention through their knowledge and skills. UN:IK is a fast-growing fashion brand and we want someone who can match our energy, passion and culture as an independent.
THE ROLE
- Delivering personable and creative customer service via email and social media messages.
- Managing operational processes, such as customer returns.
- Investigating logistical cases with couriers.
- Producing and analysing customer service reports.
- Increasing customer retention by enhancing every stage of the customer journey.
- Driving their own ideas to improve the overall customer journey.
- Working within a small and fun CS team.
- Supporting in e-commerce logistics and growth.
THE PERSON
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Excellent written skills and ability to convey tone of voice to create memorable and exceptional customer experiences.
- Ability to organise and manage multiple tasks in a given period.
- Fantastic at working as part of a small team to complete tasks efficiently.
- Willingness to learn, progress & inject into a very fast growing business.
- Self-motivated to actively find solutions and improve processes.
- Keen interest in independent fashion and streetwear.
- Dynamic personality to fit into a close team and independent environment.
EXPERIENCE REQUIRED
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Experience using Gorgias or similar customer service software preferable.
- Previous knowledge or understanding of the operational and logistical aspects of customer service.
- Knowledge and use of Shopify preferable.
Locations
Contact Detail:
UN:IK Clothing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the fashion industry, especially streetwear and independent brands. This knowledge will not only help you understand our customers better but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service software skills, particularly with Gorgias or similar platforms. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've enhanced customer experiences in previous roles. Think about specific situations where your actions led to improved customer satisfaction or retention, as this will highlight your capability to drive results.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where you collaborated effectively with others. Since we value a close-knit team environment, demonstrating your ability to work well with colleagues will be crucial.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fashion, retail, or e-commerce. Use specific examples that demonstrate your ability to enhance customer experiences and manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for independent fashion and streetwear. Mention how your skills align with the role and provide examples of how you've successfully improved customer journeys in previous positions.
Showcase Your Communication Skills: Since excellent written skills are crucial for this role, ensure your application is free from errors and conveys your tone effectively. Consider including a brief example of how you’ve used your writing skills to create memorable customer interactions.
Highlight Relevant Software Experience: If you have experience with Gorgias, Shopify, or similar customer service software, make sure to mention it. This will demonstrate your familiarity with the tools that can help you excel in the role.
How to prepare for a job interview at UN:IK Clothing
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for independent fashion and streetwear during the interview. Share any personal experiences or insights you have about the industry, as this will demonstrate your genuine interest and help you connect with the company's culture.
✨Highlight Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fashion, retail, or e-commerce. Use specific examples to illustrate how you've enhanced customer experiences, managed returns, or resolved logistical issues, showcasing your problem-solving skills.
✨Demonstrate Your Communication Skills
Since excellent written communication is crucial for this role, practice conveying your thoughts clearly and engagingly. You might even want to prepare a few responses to common customer queries to showcase your ability to create memorable interactions.
✨Emphasise Teamwork and Initiative
This position requires working within a small team, so be ready to discuss how you've collaborated with others in the past. Additionally, share examples of how you've taken the initiative to improve processes or customer journeys, highlighting your self-motivation and creativity.
