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For Companies At a Glance
- Tasks: Deliver creative customer service via email and social media while managing returns and logistics.
- Company: Join UN:IK, a fast-growing fashion brand with a vibrant culture and passion for style.
- Benefits: Enjoy a fun team environment, opportunities for growth, and the chance to influence customer experience.
- Why this job: Be part of a dynamic team that values your ideas and enhances customer journeys in fashion.
- Qualifications: 1-2 years in customer service, preferably in fashion or e-commerce, with excellent communication skills.
- Other info: Experience with Gorgias and Shopify is a plus; bring your energy and creativity to our team!
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an experienced individual with an energy for delivering a fantastic customer experience to join our Manchester-based team. This is a great role for someone who can enhance customer support, sales and customer retention through their knowledge and skills. UN:IK is a fast-growing fashion brand and we want someone who can match our energy, passion and culture as an independent.
THE ROLE
- Delivering personable and creative customer service via email and social media messages.
- Managing operational processes, such as customer returns.
- Investigating logistical cases with couriers.
- Producing and analysing customer service reports.
- Increasing customer retention by enhancing every stage of the customer journey.
- Driving their own ideas to improve the overall customer journey.
- Working within a small and fun CS team.
- Supporting in e-commerce logistics and growth.
THE PERSON
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Excellent written skills and ability to convey tone of voice to create memorable and exceptional customer experiences.
- Ability to organise and manage multiple tasks in a given period.
- Fantastic at working as part of a small team to complete tasks efficiently.
- Willingness to learn, progress & inject into a very fast growing business.
- Self-motivated to actively find solutions and improve processes.
- Keen interest in independent fashion and streetwear.
- Dynamic personality to fit into a close team and independent environment.
EXPERIENCE REQUIRED
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Experience using Gorgias or similar customer service software preferable.
- Previous knowledge or understanding of the operational and logistical aspects of customer service.
- Knowledge and use of Shopify preferable.
Locations
Customer Service Advisor employer: UN:IK Clothing
Contact Detail:
UN:IK Clothing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the fashion industry, especially streetwear, as this will help you connect with our brand's ethos. Show your passion for independent fashion in your conversations and interactions.
✨Tip Number 2
Brush up on your customer service software skills, particularly with Gorgias or similar platforms. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced customer experiences in previous roles. Highlighting your ability to drive customer retention through creative solutions will resonate well with us.
✨Tip Number 4
Showcase your teamwork skills by sharing experiences where you've collaborated effectively in a small team. We value dynamic personalities that can contribute positively to our close-knit environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fashion, retail, or e-commerce. Use specific examples that demonstrate your ability to enhance customer experiences and manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for independent fashion and streetwear. Mention how your skills align with the role and provide examples of how you've successfully improved customer journeys in previous positions.
Showcase Your Communication Skills: Since excellent written skills are crucial for this role, ensure your application is free from errors and conveys your tone effectively. Use clear and engaging language to reflect your personality and enthusiasm.
Highlight Relevant Software Experience: If you have experience with Gorgias, Shopify, or similar customer service software, make sure to mention it. This will demonstrate your familiarity with the tools that can help you excel in the role.
How to prepare for a job interview at UN:IK Clothing
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for independent fashion and streetwear during the interview. Share any personal experiences or insights you have about the industry, as this will demonstrate your genuine interest and help you connect with the company's culture.
✨Highlight Your Customer Service Experience
Be prepared to discuss your previous customer service roles, especially in fashion, retail, or e-commerce. Use specific examples to illustrate how you've enhanced customer experiences, managed returns, or resolved logistical issues, showcasing your problem-solving skills.
✨Demonstrate Your Communication Skills
Since excellent written communication is crucial for this role, practice conveying your thoughts clearly and engagingly. You might even want to prepare a few responses to common customer queries to showcase your ability to create memorable interactions.
✨Emphasise Teamwork and Initiative
This position requires working within a small team, so be ready to discuss how you've collaborated with others in past roles. Additionally, share examples of how you've taken the initiative to improve processes or customer journeys, highlighting your self-motivation and creativity.
