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For Companies At a Glance
- Tasks: Deliver creative customer service via email and social media while managing returns and logistics.
- Company: Join UN:IK, a fast-growing fashion brand with a vibrant culture and passion for style.
- Benefits: Enjoy a fun team environment, opportunities for growth, and the chance to influence customer experience.
- Why this job: Be part of a dynamic team that values your ideas and enhances customer journeys in fashion.
- Qualifications: 1-2 years in customer service, preferably in fashion or e-commerce, with excellent communication skills.
- Other info: Experience with Gorgias and Shopify is a plus; bring your passion for independent fashion!
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced individual with an energy for delivering a fantastic customer experience to join our Manchester-based team. This is a great role for someone who can enhance customer support, sales and customer retention through their knowledge and skills. UN:IK is a fast-growing fashion brand and we want someone who can match our energy, passion and culture as an independent.
THE ROLE
- Delivering personable and creative customer service via email and social media messages.
- Managing operational processes, such as customer returns.
- Investigating logistical cases with couriers.
- Producing and analysing customer service reports.
- Increasing customer retention by enhancing every stage of the customer journey.
- Driving their own ideas to improve the overall customer journey.
- Working within a small and fun CS team.
- Supporting in e-commerce logistics and growth.
THE PERSON
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Excellent written skills and ability to convey tone of voice to create memorable and exceptional customer experiences.
- Ability to organise and manage multiple tasks in a given period.
- Fantastic at working as part of a small team to complete tasks efficiently.
- Willingness to learn, progress & inject into a very fast growing business.
- Self-motivated to actively find solutions and improve processes.
- Keen interest in independent fashion and streetwear.
- Dynamic personality to fit into a close team and independent environment.
EXPERIENCE REQUIRED
- 1-2 years customer service experience at least in fashion / retail / e-commerce.
- Experience using Gorgias or similar customer service software preferable.
- Previous knowledge or understanding of the operational and logistical aspects of customer service.
- Knowledge and use of Shopify preferable.
Customer Service Advisor employer: UN:IK Clothing
Contact Detail:
UN:IK Clothing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the fashion industry, especially independent brands and streetwear. This knowledge will not only help you understand the products better but also resonate with the company's culture and values during your interactions.
✨Tip Number 2
Brush up on your customer service software skills, particularly with Gorgias or similar platforms. Being proficient in these tools can significantly enhance your efficiency and effectiveness in managing customer queries.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of examples from your previous roles where you successfully resolved customer issues or improved processes, as this will demonstrate your proactive approach to enhancing the customer journey.
✨Tip Number 4
Engage with the brand on social media before your interview. Understanding their tone and style will help you align your communication and show your genuine interest in the company, making you a more appealing candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fashion, retail, or e-commerce. Use specific examples that demonstrate your ability to enhance customer experiences and manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for independent fashion and streetwear. Mention how your skills align with the role and how you can contribute to improving the customer journey at UN:IK.
Showcase Your Communication Skills: Since excellent written skills are crucial for this role, ensure your application is free from errors and conveys a friendly, professional tone. This will reflect your ability to create memorable customer experiences.
Highlight Relevant Software Experience: If you have experience with Gorgias, Shopify, or similar customer service software, make sure to mention it. This will demonstrate your familiarity with the tools needed for the role and your readiness to hit the ground running.
How to prepare for a job interview at UN:IK Clothing
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for independent fashion and streetwear during the interview. Share any personal experiences or insights you have about the industry, as this will demonstrate your genuine interest and help you connect with the company's culture.
✨Highlight Your Customer Service Experience
Prepare specific examples from your previous roles in customer service, especially in fashion, retail, or e-commerce. Discuss how you enhanced customer experiences, managed returns, or resolved logistical issues, showcasing your problem-solving skills and ability to work under pressure.
✨Demonstrate Your Communication Skills
Since excellent written skills are crucial for this role, practice conveying your thoughts clearly and engagingly. You might even want to prepare a brief email response to a hypothetical customer query to showcase your tone of voice and creativity.
✨Be Ready to Share Ideas
The company values innovation and improvement, so come prepared with ideas on how to enhance the customer journey. Think about processes you've improved in past roles or new strategies that could benefit the team, showing your proactive attitude and willingness to contribute.
