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For Companies At a Glance
- Tasks: Provide exceptional support to students via phone, email, and messaging.
- Company: Join a friendly team at UniHomes in Sheffield City Centre.
- Benefits: Enjoy hybrid work, free breakfast, and career development opportunities.
- Why this job: Make a positive impact on students' lives without sales pressure.
- Qualifications: Customer support experience and excellent communication skills required.
- Other info: Inclusive workplace with great social events and employee awards.
The predicted salary is between 25878 - 25878 £ per year.
Location: Sheffield City Centre
Hours: Full-time (37 hrs - Mon-Thu 9-5.30, Fri 9-5)
Salary: £25,878
Start date: Tuesday 5th May 2025
Feeling burnt out by the call centre grind? Do you thrive on helping customers but dread the pressure of sales quotas? Do you want to ditch the shift work in favour of regular office hours and a better work-life balance? As a UniHomes Customer Support Advisor, you’ll take the friendly voice of UniHomes, providing exceptional support to students through phone, email, and messaging. You’ll resolve queries, offer clear explanations about our shared utility contracts (gas, electricity, water, broadband, and TV License), and aim for first-contact resolution when possible. This is a non-sales role that allows you to focus on delivering outstanding service and making a positive impact on students’ lives.
What You’ll Do
- Own customer queries, aiming for first-contact resolution.
- Gather accurate customer data to support internal teams.
- Assist all customers professionally and politely.
- Collaborate with internal and external stakeholders for successful resolutions.
- Deliver excellent customer support consistently.
- Meet personal and departmental KPIs for quality and volume of calls, messages, and email.
- Utilise CRM systems to manage contacts.
- Support all areas to ensure an industry-leading customer experience.
What You’ll Bring
- Fantastic customer support skills developed in a contact centre, retail, service, or hospitality environment.
- High volume phone and CRM system experience (Salesforce desirable but not essential).
- Superb phone manner and excellent written communication skills.
- Patience, confidence, diplomacy, resilience, open-mindedness, and empathy.
- Ability to stay calm under pressure, think quickly and independently.
- Ability to follow processes and structure questions.
- Genuine desire to solve problems and help others.
- Computer literacy (Microsoft Office) and tech confidence.
- Team player spirit, self-motivation, dedication, and focus.
Hybrid Working Home Requirements
- A quiet and distraction-free environment to provide industry-leading customer support.
- Appropriate chair and desk.
- Suitable internet connection with a minimum download speed of 30 Mbps.
- Flexibility to support customers during the busiest periods.
- We’ll provide IT equipment, including laptop, monitor and headset.
Benefits
- Hybrid and remote work flexibility.
- Free breakfast and hot & cold drinks.
- Friday drinks at 4:30 pm.
- Holiday allocation and length of service days.
- Voluntary day.
- Enhanced pension scheme with salary sacrifice option.
- Healthcare scheme.
- Employee Assistant Programme.
- Sick pay, enhanced maternity & paternity pay.
- Career progression and professional development opportunities.
- Employee awards and refer-a-friend scheme.
- Staff discounts and mental health and financial support.
- Company social events.
- Living wage employer status.
We are an inclusive and diverse workplace and welcome candidates from all backgrounds, as required by UK Equality Act 2010. Applicants must already have the permanent and unrestricted right to work in the UK; we do not offer visa sponsorship.
Customer Support Advisor employer: UniHomes
Contact Detail:
UniHomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company! Research UniHomes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer support skills! Think about common scenarios you might face as a Customer Support Advisor and role-play them with a friend. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to join the UniHomes family.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer support skills and any relevant experience in contact centres or retail. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos. We love a well-presented application!
Demonstrate Your Problem-Solving Ability: In your application, share examples of how you've successfully resolved customer queries in the past. We’re looking for candidates who genuinely enjoy helping others and can think on their feet, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at UniHomes
✨Know Your Stuff
Before the interview, make sure you understand UniHomes and what they do. Familiarise yourself with their services, especially around shared utility contracts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've provided exceptional customer support. Think about times when you resolved issues quickly or went above and beyond for a customer. This will demonstrate your ability to thrive in a non-sales role focused on helping others.
✨Practice Your Communication
Since this role requires excellent phone and written communication skills, practice articulating your thoughts clearly. You might even want to rehearse common customer queries and how you'd respond to them. This will help you feel more at ease during the interview.
✨Emphasise Team Spirit and Flexibility
UniHomes values collaboration and adaptability, so be ready to discuss how you work well in a team and handle busy periods. Share examples of how you've supported colleagues or adapted to changing situations in previous roles to highlight your team player spirit.