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For Companies At a Glance
- Tasks: Own customer cancellation requests and shape the future of our retentions strategy.
- Company: Join UniHomes, the leading student accommodation platform in the UK.
- Benefits: Earn a competitive salary with uncapped commission and enjoy great perks.
- Why this job: Make a real impact by retaining customers and enhancing their experience.
- Qualifications: Experience in sales or retentions with strong communication skills.
- Other info: Work in a vibrant office with a supportive team and excellent career growth.
The predicted salary is between 24000 - 25000 ÂŁ per year.
We’re hiring a Retentions Executive for our B2C telesales team at UniHomes. This role gives you ownership of all customer cancellation requests at our Sheffield City Centre office and lets you shape how we manage cancellations now and into the future.
What You’ll Be Doing
- Retention‑and‑value led reselling to retain as many customers as possible.
- Handling every cancellation request, identifying saveable opportunities, and processing straightforward cancellations accurately.
- Explaining the value of UniHomes and clarifying terms to overcome objections.
- Keeping customers informed, reassured, and confident in their decision to stay.
- Using strong negotiation, empathy and communication skills to influence outcomes.
- Managing inbound and outbound calls and emails related to cancellations.
- Updating cancellation cases in Salesforce CRM to maintain accurate records.
- Supporting the B2C team with routine operational tasks during quieter periods.
What We’re Looking For
- Experience in retentions, renewals, or a persuasive role handling cancellations.
- Target‑driven motivation by commercial outcomes and commission potential.
- Confident communicator with a warm, friendly and professional phone manner.
- Skill in objection handling, reselling and influencing.
- Resilient, calm under pressure and comfortable navigating challenging conversations.
- Excellent organisation, accuracy and attention to detail.
- A proactive, positive and hard‑working approach.
- Experience using Salesforce and Vonage is beneficial but not essential.
Working hours
Mon – Thu: 9:00 – 5:30
Fri: 9:00 – 5:00
Last weekend of each month: days off in lieu.
Why join us?
- A chance to own and shape a brand‑new role within a growing team.
- Uncapped commission with strong earning potential.
- Opportunity to shape and grow the retentions function over time.
- Work in our vibrant Sheffield city centre office as part of a fun and supportive team.
About Us
UniHomes is the market‑leading student accommodation advertising platform and utility management service provider in the UK. We make finding and securing all‑inclusive student accommodation simple, seamless and stress‑free. We develop innovative technology to deliver one go‑to destination that supports the entire student rental journey. Since 2015 we have grown to 60+ cities, 1,000+ agents and partners, and are backed by Macquarie Capital and LDC. We are recognised with accolades from EY, Deloitte UK Technology Fast 50, The Negotiator Awards and Great Place to Work® certification.
Our core values
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
What do you get when you work here?
Working in our stunning new office at New Era Square you will receive complimentary breakfast, hot & cold drinks, snacks, a pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.
We are an inclusive and diverse workplace where everyone can thrive. We welcome candidates from all backgrounds and are committed to equal opportunities. Applicants must have permanent and unrestricted right to work in the UK; we do not offer visa sponsorship.
Direct applications from individual candidates are encouraged. We do not accept CV submissions from recruitment agencies.
B2C Retentions Sales Executive employer: UniHomes
Contact Detail:
UniHomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Retentions Sales Executive
✨Tip Number 1
Get to know UniHomes inside out! Familiarise yourself with our services and values so you can confidently explain the benefits to potential customers. This will help you handle objections like a pro!
✨Tip Number 2
Practice your negotiation skills! Role-play with friends or family to get comfortable with challenging conversations. The more you practice, the better you'll be at influencing outcomes during those crucial calls.
✨Tip Number 3
Stay organised! Use tools like calendars or task lists to keep track of your follow-ups and cancellation cases. This will help you maintain accuracy and ensure no customer feels left in the dark.
✨Tip Number 4
Apply through our website! It’s the best way to show your interest and get noticed. Plus, it gives us a chance to see your enthusiasm for joining our vibrant team at UniHomes!
We think you need these skills to ace B2C Retentions Sales Executive
Some tips for your application 🫡
Show Your Passion for Retentions: When you're writing your application, let us see your enthusiasm for retentions and sales. Share any relevant experiences where you've successfully handled cancellations or persuaded customers to stay. We love seeing candidates who are genuinely excited about the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Use keywords from the job description, like 'negotiation', 'objection handling', and 'customer communication'. This helps us see that you understand the role and can bring value to our team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your achievements and skills. A well-structured application makes it easier for us to see why you'd be a great fit for the B2C Retentions Sales Executive role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our awesome team at UniHomes!
How to prepare for a job interview at UniHomes
✨Know Your Stuff
Before the interview, make sure you understand UniHomes and what we do. Familiarise yourself with our services, especially how we handle customer cancellations. This will help you explain the value of our offerings confidently during the interview.
✨Showcase Your Skills
Prepare to discuss your experience in retentions or persuasive roles. Think of specific examples where you've successfully handled objections or saved a cancellation. This will demonstrate your ability to influence outcomes, which is key for this role.
✨Practice Active Listening
During the interview, show that you can listen actively. Respond thoughtfully to questions and engage with the interviewer. This will highlight your communication skills and your ability to keep customers informed and reassured.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might need to handle a cancellation request. Practise your negotiation and empathy skills beforehand so you can showcase your calmness under pressure and your ability to navigate challenging conversations.
