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- Tasks: Manage customer cancellations and use your persuasion skills to keep them on board.
- Company: Join a leading accommodation platform in the UK with a vibrant office culture.
- Benefits: Enjoy a competitive salary, uncapped commission, and a positive working environment.
- Why this job: Make a real difference by helping customers stay connected with our services.
- Qualifications: Experience in persuasive roles and a passion for achieving results.
The predicted salary is between 30000 - 42000 £ per year.
A leading accommodation platform in the UK is seeking a Retentions Executive to join their B2C telesales team.
Responsibilities include managing all customer cancellation requests and utilizing strong communication skills to encourage retention.
The ideal candidate will have experience in persuasive roles and a focus on achieving commercial outcomes.
This full-time role offers a competitive salary, uncapped commission potential, and is based in Sheffield, providing a positive working environment in a vibrant office setting.
B2C Retentions Sales Exec - Uncapped Commission employer: UniHomes
Contact Detail:
UniHomes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Retentions Sales Exec - Uncapped Commission
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since this role is all about communication, rehearse how you'd handle customer cancellation requests. Think about persuasive techniques that could help you retain customers effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace B2C Retentions Sales Exec - Uncapped Commission
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing customer cancellation requests, make sure to highlight your strong communication skills in your application. We want to see how you can persuade and retain customers, so share examples of how you've done this in the past!
Tailor Your CV to the Role: Don’t just send out a generic CV! We love it when candidates tailor their applications to fit the job description. Focus on your experience in persuasive roles and any achievements that demonstrate your ability to achieve commercial outcomes.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you the perfect fit for our B2C telesales team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at UniHomes
✨Know Your Product Inside Out
Before the interview, make sure you understand the accommodation platform's offerings. Familiarise yourself with their services, unique selling points, and any recent news. This knowledge will help you demonstrate your enthusiasm and ability to engage customers effectively.
✨Showcase Your Persuasive Skills
Prepare examples from your past experiences where you've successfully persuaded someone or turned a 'no' into a 'yes'. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to handle customer cancellation requests and encourage retention.
✨Practice Active Listening
During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you value their input and are keen to understand their needs. It’s a crucial skill for a Retentions Executive, as it helps in building rapport with customers.
✨Prepare Questions That Show Your Interest
Have a few thoughtful questions ready to ask at the end of the interview. Inquire about the team dynamics, success metrics for the role, or how the company supports its employees in achieving commercial outcomes. This demonstrates your genuine interest in the position and the company culture.
