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For Companies At a Glance
- Tasks: Engage with customers to retain them and showcase the value of our service.
- Company: Join a vibrant team at UniHomes, transforming student rental experiences.
- Benefits: Earn a competitive salary plus uncapped commission and enjoy great perks.
- Why this job: Make a real impact in a key role while developing your negotiation skills.
- Qualifications: Experience in sales or customer service, with strong communication skills.
- Other info: Work in a fun office environment with opportunities for personal growth.
The predicted salary is between 24250 - 35000 £ per year.
Sheffield City Centre (office-based)
Salary: £24,250 + commission (OTE £35,000)
We’re excited to be hiring for a brand-new Retentions Executive role within our B2C telesales team. This is a fantastic opportunity for someone who wants to make a real impact, take ownership of a key area of B2C sales, and shape how UniHomes manages customer cancellations now and into the future. You will be the central point of ownership for all cancellations within a friendly and collaborative office environment.
In this role, you will be the dedicated specialist responsible for handling all customer cancellation requests year-round. Some cancellation requests will be straightforward and transactional (e.g. a student group is no longer taking their tenancy) and will require accuracy and timeliness in processing. However, many will be saveable, typically when customers are reconsidering due to uncertainty, or not fully understanding the value of our service.
Your mission is to resell the value of UniHomes, overcome objections, and retain as many customers as possible through excellent conversations and sound commercial judgement. This is a fantastic opportunity for someone who enjoys negotiating, problem solving and having meaningful conversations that impact commercial performance.
What you’ll be doing
- Retention & value led reselling
- Handling every cancellation request and identifying saveable opportunities.
- Reselling the value of UniHomes by clearly explaining how our service works and why it’s beneficial for students.
- Addressing objections by clarifying the full picture through your expert knowledge of our T&Cs.
- Keeping customers informed, reassured, and confident in their decision to stay.
- Using strong negotiation, empathy and communication skills to influence outcomes.
- Transactional cancellations
- Processing straightforward cancellations quickly and accurately.
- Maintaining excellent customer care, even when customers cannot be retained.
- Operational responsibilities
- Managing inbound and outbound calls and emails relating to cancellations.
- Using Salesforce CRM to manage and update cancellation cases accurately.
- Ensuring a smooth, professional experience for every customer from start to finish.
- Managing your caseload effectively during busy peak periods.
- Contributing to the development of retentions processes as the function grows.
- Supporting the B2C team
- Assisting with routine B2C operational tasks during quieter periods, such as:
- Light outbound tasks linked to onboarding and contract completion.
- Other administrative or call-based tasks that support a smooth customer journey.
- Collaborating closely with colleagues to share insights, trends and improvements.
What we’re looking for
- Experience in retentions, renewals, complaints handling, or a similar persuasive role.
- Target-driven and motivated by commercial outcomes and commission potential.
- Confident communicator with a warm, friendly and professional phone manner.
- Skilled in objection handling, reselling and influencing.
- Resilient, calm under pressure and comfortable navigating challenging conversations.
- Excellent organisation, accuracy and attention to detail.
- A proactive, positive and hard-working approach.
- Experience using CRM and telephony systems (we use Salesforce and Vonage) is beneficial, but not essential - full training is provided.
Working hours
- Monday to Thursday: 9:00 - 5:30
- Friday: 9:00 - 5:00
- Last weekend per month, with days off in lieu
A chance to own and shape a brand-new role within a growing team. Uncapped commission with strong earning potential. Be the dedicated specialist for a key business function. Opportunity to shape and grow the retentions function over time. Work in our vibrant Sheffield city centre office as part of a fun and supportive team.
At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.
We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.
Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification.
Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.
If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living.
We are a team driven and united by our core values:
- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.
Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.
At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.
Applicants for permanent roles must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence.
We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Please show us the real you.
We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Salary: £24,250 - £35,000
Type: Full Time
Location: Sheffield
B2C Retentions Sales Executive in Sheffield employer: UniHomes.co.uk
Contact Detail:
UniHomes.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2C Retentions Sales Executive in Sheffield
✨Tip Number 1
Get to know the company inside out! Research UniHomes, understand their mission, and be ready to chat about how you can contribute to their goals. This shows you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your negotiation skills! Role-play with a friend or family member to get comfortable handling objections and reselling value. The more you practice, the more confident you'll feel during those crucial conversations.
✨Tip Number 3
Be prepared for the unexpected! Think of potential tricky questions or scenarios that might come up in the interview. Show them you can stay calm under pressure and navigate challenging conversations like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at UniHomes. Don’t miss out on this opportunity!
We think you need these skills to ace B2C Retentions Sales Executive in Sheffield
Some tips for your application 🫡
Be Yourself: We want to hear your unique voice in your application. Don’t just rely on AI to write your cover letter; let your personality shine through! Show us who you really are and what makes you a great fit for the role.
Tailor Your Application: Make sure to tailor your application to the B2C Retentions Sales Executive role. Highlight your experience in retentions, renewals, or similar roles, and don’t forget to mention your negotiation skills and how you handle objections!
Show Your Passion: Let us know why you’re excited about this opportunity at UniHomes. Share your enthusiasm for helping students find their perfect home and how you can contribute to our mission of transforming the student rental experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at UniHomes.co.uk
✨Know Your Product Inside Out
Before the interview, make sure you understand UniHomes' services and how they benefit students. Be ready to explain the value of what you’re selling and how it can help customers avoid cancellations.
✨Practice Objection Handling
Think about common objections customers might have when considering cancellation. Prepare responses that highlight the benefits of staying with UniHomes, and practice these with a friend or in front of a mirror.
✨Showcase Your Communication Skills
During the interview, demonstrate your warm and friendly phone manner. Use clear and confident language, and don’t shy away from showing your personality. Remember, you want to convey that you can build rapport with customers.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview where you’ll handle a mock cancellation call. Approach this with a problem-solving mindset, showcasing your negotiation skills and ability to empathise with the customer’s situation.
