At a Glance
- Tasks: Lead client onboarding and training, ensuring new partners thrive with our platform.
- Company: Join UniHomes, a market leader in student accommodation solutions.
- Benefits: Enjoy a competitive salary, flexible working, and a supportive team culture.
- Other info: Be part of a dynamic team in a rapidly growing company with great career prospects.
- Why this job: Make a real impact on students' rental experiences while developing your skills.
- Qualifications: Experience in software training and strong communication skills are essential.
The predicted salary is between 45000 - 50000 € per year.
We are seeking a Client Onboarding and Training Manager to join UniHomes on a 9-month fixed-term contract to cover maternity leave. In this role, you will play a pivotal part in ensuring the seamless integration of new agent partners into the UniHomes family, driving early success and setting the stage for long-term, high-performing partnerships.
You will act as the primary point of contact for new clients, providing comprehensive training and support to help them maximise product adoption and their potential with our platform. This role can be either hybrid/office-based in Sheffield, or fully remote. There will be occasional travel for client visits.
Key responsibilities:- Build strong relationships with new clients, acting as their primary point of contact throughout the onboarding process.
- Ensure a seamless transition and handover from the sales team upon instruction and to the account management team upon completion of onboarding.
- Conduct thorough onboarding sessions for new clients, covering platform features, best practices, and key performance indicators (KPIs); guiding clients through dashboard walkthroughs, ensuring they understand how to navigate the platform effectively.
- Design and deliver comprehensive training programs to equip clients with the knowledge and skills to succeed, ensuring that new clients’ staff members are fully comfortable in their role promoting the benefits of UniHomes to tenants at viewings and tenancy sign-ups.
- Develop and implement a standardised onboarding process, including checklists, templates, and training materials incorporating a mix of self-paced learning modules and instructor-led sessions to be delivered remotely.
- Collaborate with the Marketing team to develop engaging onboarding materials and develop and maintain a comprehensive resource centre, including FAQs, tutorials, video walk-throughs and best practice guides.
- Develop and administer assessments to measure knowledge retention and identify areas for improvement.
- Provide ongoing support and training to existing clients, including top-up sessions and refresher courses.
- Monitor client performance and provide guidance and support to help them achieve their goals.
- Monitor client engagement, usage, and satisfaction metrics to measure onboarding success, identify areas for improvement and enhance the onboarding process.
- Continuously refine and improve the onboarding process based on data-driven insights and customer feedback.
- Collaborate with and provide feedback to product teams on platform features and usability to improve the client experience.
- Proven experience in software training and implementation/client integration in a B2B/Software/SaaS/PropTech environment.
- Strong interpersonal and communication skills and a consultative approach, with the ability to build rapport and influence others.
- Excellent organisational and time management skills.
- A passion for technology and a keen eye for detail.
- A self-starter with a positive attitude and a can-do approach.
- Experience with CRM systems (e.g., Salesforce) is preferred.
- An understanding of the student lettings landscape and market would be advantageous.
At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free.
We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency.
Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification.
Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth.
If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living.
We are a team driven and united by our core values:- Lead the Way
- In it Together
- Customers Matter
- Keep it Simple
- Rise Above Challenges
- Make it Happen
With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work (GPTW) and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage.
Our impressive benefits package and perks comprise: holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee of the month award, refer a friend scheme, staff discounts, mental health and financial support, and company social events.
When you do occasionally visit our stunning state-of-the-art office in Sheffield, you will be treated to complimentary breakfast, hot & cold drinks, snacks, pool table, and company social events.
At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you.
We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding.
Client Onboarding and Training Manager (maternity cover) employer: UniHomes.co.uk
At UniHomes, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions collaboration and innovation. Our commitment to employee growth is evident through our comprehensive benefits package, including enhanced maternity and paternity pay, a robust healthcare scheme, and opportunities for personal and professional development. With a state-of-the-art office in Sheffield and a focus on inclusivity, we ensure that every team member feels valued and empowered to make a meaningful impact in the student rental market.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding and Training Manager (maternity cover)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for opportunities, especially in client onboarding and training roles. You never know who might have a lead or can refer you to someone at UniHomes!
✨Tip Number 2
Prepare for those interviews! Research UniHomes thoroughly—know their mission, values, and recent achievements. Tailor your responses to show how your skills align with their goals, especially in enhancing client experiences.
✨Tip Number 3
Showcase your training skills! If you have any past experiences in onboarding or training, be ready to discuss specific examples. Highlight how you’ve helped clients succeed and how you can bring that expertise to UniHomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the UniHomes team. Let’s make it happen!
We think you need these skills to ace Client Onboarding and Training Manager (maternity cover)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Client Onboarding and Training Manager. We want to see how you can help us drive success for our new clients!
Show Your Passion:Let your enthusiasm for technology and client training shine through in your application. We love candidates who are excited about making a difference and helping others succeed with our platform.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at UniHomes.
How to prepare for a job interview at UniHomes.co.uk
✨Know the Company Inside Out
Before your interview, make sure you research UniHomes thoroughly. Understand their mission, values, and the specifics of the Client Onboarding and Training Manager role. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client relationships. Think of examples from your past experience where you've successfully onboarded clients or delivered training. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As this role requires strong interpersonal skills, be ready to demonstrate your ability to communicate effectively. Practice explaining complex concepts simply, as you would when training new clients. This will highlight your consultative approach and ability to build rapport.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the onboarding process, how success is measured, or what challenges the team currently faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
