At a Glance
- Tasks: Monitor alarms, coordinate response teams, and manage staff rotas for client sites.
- Company: Join Uniguard, a leading security services provider in the UK.
- Benefits: Competitive salary, full training, and apprenticeship opportunities.
- Other info: Dynamic role with opportunities for recognition and career growth.
- Why this job: Be the heartbeat of operations, ensuring safety and efficiency at client locations.
- Qualifications: Confident communicator with strong organisational skills and Microsoft Office proficiency.
The predicted salary is between 28000 - 35000 £ per year.
Salary: Competitive, based on experience
Hours: Full-time, shift-based rota
About the role
Uniguard is looking for a sharp, reliable Control Room Operator / Resource Planner to join our security operations team in Birmingham. You’ll be the nerve centre for our client sites — keeping things running smoothly, coordinating our response teams, and making sure every location has fully trained staff in place to meet contractual requirements.
Responsibilities
- Monitoring alarms and dispatching our response teams promptly
- Building and managing regional rotas, including support cover
- Handling last-minute absence, sickness, and cover requests
- Approving annual leave and maintaining attendance records
- Liaising directly with clients on scheduling and last-minute requests
- Keeping databases, spreadsheets, and reporting systems up to date
- Producing daily, weekly, and monthly performance reports (KPIs)
- Supporting payroll preparation and resolving wage queries
- Working closely with the Operations and Service Delivery teams
Qualifications / What we’re looking for
- Right to work in the UK, with a checkable five-year work history
- Confident communicator, both written and verbal
- Comfortable working independently and staying calm under pressure
- Well organised, with a good eye for detail
- Competent with Microsoft Office (Excel, Word, etc.)
What you’ll get
- Full training and onboarding
- Recognition and reward programme
- Apprenticeship opportunities
About Uniguard
Uniguard provides security and support services to clients across the UK, backed by a team that takes pride in reliability, professionalism, and looking after the people who look after our clients’ sites.
Control room operator/ resource plannner employer: Uniguard
Uniguard is an excellent employer that prioritises the growth and development of its employees, offering comprehensive training and apprenticeship opportunities within a supportive work culture. Located in Birmingham, our team thrives on collaboration and effective communication, ensuring that every member feels valued and empowered to excel in their roles while contributing to the safety and security of our clients.
