At a Glance
- Tasks: Lead the Professional English Centre, ensuring top-notch programme delivery and client satisfaction.
- Company: Join International House London, a leader in language training with a vibrant culture.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact in the international student market while enhancing your leadership skills.
- Qualifications: Experience in centre management and strong operational skills are essential.
The predicted salary is between 37800 - 46200 £ per year.
United Kingdom — International Student Market: 654K inbound students (2024)
This role is predominately face-to-face with some flexibility for hybrid working.
WEEKLY HOURS: 35 hours per week (may include some evening/weekend work)
REPORTS TO: Director of English
LINE MANAGER FOR: Professional English Operations Manager
CONTRACT: Permanent Full Time
BASED AT: International House London
PURPOSE OF JOB: To provide strategic and operational leadership for the Professional English Centre ensuring high-quality programme delivery, strong client partnerships and creating an environment where teachers, operations, academic management and the commercial team work together to deliver outstanding Professional English programmes.
Main Duties:
- Oversee the effective running of the Professional English Department.
- Provide exceptional customer service to clients of the Professional English Department and ensure high quality, professional delivery.
- Work in partnership with the Sales and Marketing team to support new business opportunities and the development and retention of existing clients.
- Contribute operational and programme expertise to proposals, client meetings and business development activity led by the Sales and Marketing teams.
- Identify opportunities to enhance, extend or improve existing Professional English programmes and relationships, sharing these opportunities with the relevant Sales colleague.
- Collaborate with internal teams to develop and deliver customised training packages, including 1:1 classes, group lessons, and bespoke courses.
- Monitor client satisfaction and feedback, identifying opportunities for continuous improvement and sharing outcomes with relevant stakeholders.
- Foster a collaborative, inclusive and professional culture within the Professional English Centre through clear communication, visible leadership and effective partnership working with teachers, the Operations Manager and the English academic management team.
- In collaboration with the Operations Manager, lead and enhance the student journey from pre-arrival to post-departure.
- Enhance the reputation of International House London and raise the profile of both IH London and IHWO, particularly its expertise in academic and corporate language training.
- Enhance the department's market presence and raise the profile of IH London in professional training circles, in collaboration with the Marketing team.
- Be fully compliant with all Safeguarding requirements and responsibilities.
1. Operations and Delivery
- Oversee the effective delivery of Professional English programmes, working closely with the Operations Manager on timetabling, resource planning and operational coordination.
- Be part of the team that develops and maintains high-quality, academically rigorous, and profitable Professional Language programmes.
- Work closely with the Operations Manager and English academic management team to ensure effective teacher matching, balancing client needs, teacher expertise, operational requirements and continuity wherever possible.
- Ensure regular communication with teachers regarding programme delivery, operational developments and Centre priorities through meetings, briefings and timely updates.
- Conduct pre-course consultations and needs analyses with clients, identifying language, communication and organisational objectives, and work with the Operations Manager and academic team to ensure programmes are designed and delivered to meet those needs.
- Collaborate with the Operations Manager to onboard new clients, tailoring operational support to their needs.
- Stay up-to-date on current trends and methodologies in language learning, particularly within the business English field.
- Line manage the Professional English Department Operations Manager.
2. Business Development and Client Relationships
- Work closely with the Sales and Marketing team to provide Professional English expertise and operational insight to support the development of new opportunities and client proposals.
- Support the development and retention of existing corporate partnerships ensuring a high-quality programme and client experience.
- Work closely with the Marketing team to provide programme insight and content to support relevant marketing materials and campaigns.
- Support the Sales teams with client meetings, needs analysis, programme development and proposals where Professional English expertise is required.
- Act as the principal point of contact for the Professional English Centre, building trusted relationships with clients before, during and after their programmes.
- Maintain a visible presence within the Centre, building positive relationships with teachers, students and clients.
- Perform any other appropriate tasks required by the role.
PERSON SPECIFICATION: Experience in centre management, operations.
Professional English Centre Manager in London employer: Uniglobaltechnologies
Aston University is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the field of international education. With a strong commitment to employee development, staff can expect ample opportunities for professional growth and advancement, all while being part of a vibrant community dedicated to educational excellence. Located in a thriving city, Aston University provides a unique advantage with its diverse cultural landscape and access to global networks.
