At a Glance
- Tasks: Lead and improve operational processes for the Erasmus+ programme.
- Company: Join the British Council, a leader in international education.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a mission to build global connections through education.
- Why this job: Make a real impact on international education and mobility opportunities.
- Qualifications: Experience in operational support and strong stakeholder management skills.
The predicted salary is between 37800 - 46200 £ per year.
- United Kingdom — International Student Market
- 654K inbound students (2024) +0%
- 1. India 169K
- 2. China 152K
- 4. United States 36K
- 5. Pakistan 31K
- 14 international branch campuses in United Kingdom
OVERVIEW The British Council is recruiting an E+ Programme Support Manager based in London on a two-year fixed-term contract with the possibility of extension.
This hybrid role supports the UK’s return to Erasmus+, following the Department for Education’s announcement that the British Council will become the UK’s National Agency for Erasmus+ from 2027.
The position focuses on developing and improving operational processes that support the delivery of a major international education and mobility programme.
The role works closely with Programme Delivery, Quality Assurance, Digital, Finance and Compliance teams to ensure consistent, efficient and high-quality programme operations.
Key responsibilities
- Lead the development, implementation and continuous improvement of programme support processes and operational frameworks.
- Develop and maintain standard operating procedures, guidance and delivery documentation.
- Ensure consistent operational delivery across multiple programme teams.
- Identify opportunities to improve operational efficiency and customer experience.
- Analyse operational performance and recommend process improvements.
- Support the implementation of new systems, tools and ways of working.
- Build collaborative relationships across Programme Delivery, Digital, Finance, Quality Assurance and Compliance teams.
- Provide operational advice and support to internal stakeholders.
- Act as an escalation point for complex operational queries.
- Coach and support colleagues in adopting new operational processes.
- Promote a culture of continuous improvement and operational excellence.
Requirements
- Experience leading operational or programme support activities within a complex organisation.
- Experience designing or improving operational processes and documentation.
- Strong stakeholder management skills across multiple business functions.
- Experience managing competing priorities and delivering against deadlines.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Current right to work in the UK.
- Experience supporting grant-funded or public sector programmes. (Desirable)
- Knowledge of Erasmus+ or similar international education programmes. (Desirable)
- Experience of digital transformation or operational improvement initiatives. (Desirable) WHY THIS ROLE MATTERS This role supports the operational foundation of Erasmus+ delivery in the United Kingdom, helping ensure that learners, educators and organisations can access international education and mobility opportunities effectively.
Strong operational management is essential for maintaining compliance, improving customer experience and supporting collaboration across multiple programme areas.
The position also contributes to the British Council’s broader mission of building international connections through education, culture and collaboration.
By strengthening programme systems and processes, the role helps enable scalable and sustainable programme delivery.
- Bonus: Application advice
- Highlight examples of operational improvement projects you have led, especially those involving multiple teams or departments.
- Demonstrate experience creating or managing standard operating procedures, process documentation or quality assurance systems.
- Use measurable examples where possible, such as improvements in efficiency, customer service or process consistency.
- Emphasise stakeholder management experience, particularly in complex organisations or cross-functional environments.
- If applicable, include experience related to public sector programmes, grant management or international education initiatives.
- Tailor your application to show how your analytical, organisational and communication skills align with large-scale programme delivery.
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E+ Programme Support Manager employer: Uniglobaltechnologies
Aston University is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the field of international education. With a strong commitment to employee development, staff can expect ample opportunities for professional growth and advancement, all while being part of a vibrant community dedicated to educational excellence. Located in a thriving city, Aston University provides a unique advantage with its diverse cultural landscape and access to global networks.
