At a Glance
- Tasks: Support international students from application to graduation with excellent customer service.
- Company: Join the University of Exeter, a leading institution in student support.
- Benefits: Part-time role with flexible hybrid working and valuable experience.
- Other info: Collaborative team environment with opportunities for personal growth.
- Why this job: Make a real difference in the lives of international students during their journey.
- Qualifications: Strong organisational skills and experience in student support or administration.
The predicted salary is between 22950 - 28050 £ per year.
The University of Exeter is recruiting an International Student Advice Administrator for a part-time fixed-term role within International Student Community & Support in the Education and Academic Services directorate. This hybrid position supports international students from applications through to graduation and reports to the International Student Advice Manager. The role is available from 23 November 2026 until 12 June 2027 to provide cover for a secondment.
The successful candidate will work collaboratively with another part-time colleague and contribute to the student experience through customer service and administrative support.
Key responsibilities:
- Support the recruitment, retention and experience of international students from application to graduation
- Provide excellent customer service to students
- Respond to selected student enquiries
- Support students with outstanding visa applications
- Prepare the International Student Newsletter
- Work collaboratively with another part-time International Student Advice Administrator
- Contribute as part of the International Student Community & Support team
Requirements:
- Ability to work in a part-time (0.6 FTE) role
- Availability for a fixed-term position from 23 November 2026 until 12 June 2027
- Ability to work in a hybrid arrangement with some time on campus and some from home
- Internal applicants only
- Applications for secondments are subject to line manager agreement
Why this role matters:
This role plays an important part in supporting international students throughout their student journey. Effective administration, timely communication, and coordinated support can improve the experience of students managing applications, visas, and academic transitions. The position also contributes to the wider international community at the university by helping deliver consistent support services and information at key stages of the student experience.
Bonus: Application advice:
- Review the job description carefully and match your application to the administrative and student support duties listed
- Highlight any experience supporting international or student-facing services in higher education
- Provide examples of strong organisational skills, including managing schedules and responding to enquiries on time
- Demonstrate experience working collaboratively as part of a team or with a manager in a shared service environment
- Include evidence of clear written communication, especially if you have prepared newsletters or student communications before
- Check internal application and secondment requirements before submitting applications
International Student Advice Administrator in Exeter employer: Uniglobalcareers
Nottingham Trent University is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong commitment to employee growth, you will have access to professional development opportunities while contributing to impactful initiatives in communications and alumni relations. Located in the vibrant city of Nottingham, the university provides a supportive environment where your contributions can make a meaningful difference in the lives of students and the wider community.
StudySmarter Expert Advice🤫
We think this is how you could land International Student Advice Administrator in Exeter
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Uniglobalcareers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Uniglobalcareers and let us see your personality shine through!
We think you need these skills to ace International Student Advice Administrator in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Uniglobalcareers.
Get Familiar with Our Brand:Before applying, take some time to learn about Uniglobalcareers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Uniglobalcareers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Uniglobalcareers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Uniglobalcareers will surely appreciate.
