- Day-to-day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
- Provide face-to-face and remote support to FX Trading and Sales desks worldwide.
- Maintain and enhance support documentation, runbooks, and escalation procedures.
- Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
- Monitor system performance and help with strategies to consistantly improve alerting and reduce identification and resolution times.
- Develop tooling to automate recurring processes.
In this role you will:
- Day-to-day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
- Provide face-to-face and remote support to FX Trading and Sales desks worldwide.
- Maintain and enhance support documentation, runbooks, and escalation procedures.
- Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
- Monitor system performance and help with strategies to consistantly improve alerting and reduce identification and resolution times.
- Develop tooling to automate recurring processes.
We’d love to work with you if you have:
- Experience in GBM application support, preferably within FX.
- Understanding of FX products.
- Proven ability to troubleshoot issues and drive resolution.
- Strong communication skills and ability to interact directly with traders and sales staff.
- Experience with ITIL processes and incident management tools
- Familiarity with scripting and automation tools (Python, Tidal, Ansible) is a plus.
- Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities
Preferred Qualifications
- Bachelor’s degree in Computer Science, Finance, or related field.
- Exposure to FX Options and exotic products support is highly desirable.
- Knowledge of regulatory environments and compliance standards in capital markets.
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Application Support Analyst (FX) employer: Unify
Join a leading organisation in the fuel storage and energy infrastructure sector as a Shift Operator in Northampton, where you will be part of a dedicated team committed to safety and operational excellence. Enjoy a supportive work culture that prioritises ongoing training and career development, allowing you to gain specialist experience in a high-hazard environment while contributing to a positive safety culture. With competitive salary and benefits, this role offers a meaningful opportunity for those looking to advance their operational careers.
