Support Engineer

We are looking for an IT Support Engineer with hands-on IT support and infrastructure experience to join our clients growing team. In this role, you will be responsible for ensuring the reliability, security, and efficiency of the IT systems while delivering excellent support to employees in our clients Gatwick office.

Working as part of a global team, with colleagues based in the UK and Miami, you’ll be responsible for managing core IT infrastructure (identity management, networking, endpoints, security tools), resolving technical issues, and assisting with IT projects and upgrades. While the focus is on IT infrastructure, you will also provide support for business systems and applications as needed.

Key Responsibilities

IT Support & Operations

• Serve as the first point of contact for IT support requests via email, IM, phone, or in person.
• Provide technical support for Windows applications and peripherals.
• Support collaboration tools including Microsoft 365 and Teams.
• Manage onboarding/offboarding processes: laptop setup/return, user account provisioning, access rights, and license assignments.
• Maintain documentation of IT procedures, support tickets, and solutions.

Infrastructure & Security

• Administer user accounts and access controls (Active Directory / EntraID).
• Manage and troubleshoot endpoint management solutions (Intune / Threatlocker).
• Configure and support VPN, Wi-Fi, LAN, DNS, DHCP, and other networking services.
• Assist with firewall and switch configuration, security improvements, and preventive maintenance.
• Collaborate with global IT teams on IT projects, migrations, and upgrades.

Automation & Projects

• Develop and use basic automation scripts (PowerShell) to streamline workflows.
• Support infrastructure projects such as OS migrations, system upgrades, and security implementations.
• Participate in global IT initiatives and cross-regional collaboration.

Business Systems Support (Secondary)

• Provide first-line support for our ERP application to assist employees with basic troubleshooting.
• Support business applications integration with core IT systems.

Experience & Qualifications Required:

• Commercial IT support or IT infrastructure experience.
• Strong demonstrable knowledge of Active Directory, Entra ID.
• Proficiency in Windows configuration, and troubleshooting.
• Experience with endpoint management tools (e.g. Intune, Threatlocker).
• Excellent problem-solving, troubleshooting, and documentation skills.
• Strong interpersonal and communication skills for supporting employees at all technical levels.

What We’re Looking For

• A technically skilled IT professional with a good infrastructure background.
• Someone who thrives on solving complex technical challenges.
• Must be able to work independently with minimal supervision.
• A proactive team player who can balance IT operations with project work.
• A customer-focused individual who can deliver reliable, secure, and user-friendly IT solutions.
• The successful candidate will be required to work onsite five days per week and be part of an out-of-hours on-call rota, for which compensation is provided

Renumeration

• 28 days annual leave
• Buy / sell annual leave (option to buy or sell five additional days each year)
• Hybrid working arrangements
• Work from anywhere Work from anywhere policy up to 20 days per year
• Volunteering leave and Grandternity leave (2 weeks leave for new grandparents)
• Financial wellbeing
• Bonus Discretionary bonus scheme
• Pension 6% company contribution, minimum 5% employee contribution
• Workplace Nursery Scheme Salary sacrifice savings on eligible nursery fees
• Sustainable travel Cycle to work scheme and interest-free season ticket loans
• Private medical AXA healthcare scheme, includes unlimited GP consultations
• Life assurance Up to 4x salary
• Enhanced sick pay Up to 6 weeks at full pay
• EAP Mental health and wellbeing support
• Car leasing Salary sacrifice scheme through Tusker
• Social Social events and more
• Discounts Employee discounts