Sustainable Energy Growth & Accounts Lead in Manchester

What you'll be doing:

• Business Development
• Proactively lead generating, through our data driven tools, event attendance to represent the organisation and organic tools.
• Build and maintain relationships with potential and existing customers.
• Stay up to date with Unify Energy’s pricing model and market and industry trends.
• Collaborate with internal teams (Marketing & Account Management) to create consistency and maximise opportunity.
• Contribute to sales data for board reporting.
• Account Management
• Build and maintain strong, long-term relationships with customers, understanding each customer's unique needs and requirements.
• Act as the primary point of contact for customers, addressing inquiries and concerns promptly.
• Develop and implement retention strategies to ensure we provide the best customer experience.
• Assist customers with billing inquiries, payment arrangements, and dispute resolution.
• Provide information and guidance to customers on energy-efficient practices and sustainability initiatives.
• Prepare and present business and account updates to the company’s management.
• Follow up with customers to ensure they are satisfied with our services.
• Contribute information to sales and marketing strategies by assessing current product results, monitoring competitive products, assessing needs to be filled, and analysing customer reaction.
• Onboard new customers through our system from start to finish following our customer journey policies and procedures.

What we're looking for:

• Business Development
• Previous sales based experience, ideally in consultative selling - Property/Recruitment for example - where you’re building long term relationships.
• Keenness to work in a small team, working with agility and collaboration, where you’ll have a big impact - and therefore have great opportunity for commission/development.
• The passion to contribute great ideas as we grow Unify Energy even further.
• Being proactive is key, with the determination to achieve and take pride in representing the organisation.
• Account Management
• Knowledge and/or experience of the Energy sector is not essential but an interest and eagerness in sustainable energy is important.
• Experience of building relationships with customers and balancing priorities.
• Someone who takes satisfaction from a great customer experience, with the ability to take on feedback and look for improvements.
• A real collaborator, keen to support colleagues and be agile in a fast paced, scaling business.
• You’ll be keen to be creative and innovative, driving new and fresh ideas about customer campaigns and other company initiatives - diversity of thought is really important to us.

What you'll get in return:

• 28 days holiday plus your Birthday off work - and if that’s not enough you can also buy & sell holidays too.
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you.
• Sabbatical of up to 12 months so you can take a career break after five years with us.
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer free private healthcare cover on an opt in basis too.
• Life assurance cover for all colleagues.
• Up to 8% matched pension scheme.
• Discounts & cashback at leading retailers.
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave.
• Interest free loans to pursue your passions and apply for up to £2000 towards learning a new skill.