Junior Product Operations Specialist

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively. Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you! We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

The Unifrog platform has grown enormously from its starting point as a simple tool to help students pick their UK university courses and apprenticeships. It now helps young people from 4 years old up to explore their interests, record the great things they’ve done, compare every post-16 and post-18 course in the UK and every undergraduate programme taught in English in the world, find and organise work experience, and draft their application materials. The platform also helps teachers and career advisers to guide students every step of the way, makes it easy for parents to explore the platform via their own accounts, and helps employer and university recruitment teams to interact directly with students. We have a long list of exciting projects for the platform, always aiming to get us closer to achieving our mission.

What you’ll do:

• You’ll work on improving the platform itself, mainly how data feeds into our platform and makes it work behind the scenes, as well as maintaining and improving the processes that drive our development cycles.

Your responsibilities will include:

• Dev cycle administration: Owning our dev cycle administration from beginning to end, across Productlane and Linear. This includes managing inbound product requests that have been logged on our Productlane account; updating Linear with developments that we aim to work on, are working on, or have launched; communicating updates to the team, including writing and sharing changelog posts, and creating clear documentation for changes that have gone live.
• Testing functionality for upcoming or newly released changes to the platform.
• Liaising with the team members for whom new developments are most relevant, to ensure that they have fed into plans for upcoming changes, and are happy with changes that have gone live.
• Troubleshooting platform functionality issues: Investigating then answering questions about platform functionality that are raised by our partner-facing teams.
• Point person for two technical integrations: Becoming the point person for questions about the platform’s technical integrations, specifically SSO, and Wonde (MIS integration).
• New data projects: Supporting projects that improve how data feeds into the Unifrog platform, for example, scoping the requirements for changes to our tool that allows teachers to make bulk updates to student information.

You’ll become an expert in:

• How the Unifrog platform works behind the scenes, with a particular focus on how complex datasets feed into the platform and power our tools;
• Technical tools that are vital for school partners (e.g. SSO and Wonde);
• The needs of all our different user types, including students, teachers, school groups, universities, employers, and parents;
• How to navigate the platform as a user of each type;
• Finding opportunities to improve our platform, particularly when data processing is key to success.
• How our development process works, our product tech stack, and what is needed to make sure it runs as efficiently and effectively as possible.

You’ll be part of the team that:

• Collates feedback on the platform, deciding which changes to move ahead with, and how;
• Translates user feedback into clear, actionable requirements;
• Investigates potential bugs and comes up with suggested solutions;
• Communicates platform changes to the Unifrog team;
• Answers queries about the platform from colleagues.

Working together:

You’ll regularly be working with:

• The Platform and Data Manager, who will support you in your development administration and project responsibilities;
• The Data team, of which you will be a part, alongside whom you will work to maximise the impact of your projects;
• Unifrog’s two co-founders, who lead on the development of the Unifrog platform;
• User-facing colleagues, to understand what our users are asking for, as well to let them know what things have changed on the platform.

You will be line-managed by the Platform and Data Manager.

Skills and characteristics:

We are looking for someone who is:

• Enjoys collaborating with others, but also thrives taking charge of their own work and projects.
• Proactive about getting things done, and updates people on what you’re working on rather than needing to be asked for your news.
• A systems thinker: Enjoys finding ways to make processes work better and more efficiently.
• Great attention to detail: Notices the small things, and takes pride in being accurate and specific.
• Analytical and proactive: Comfortable looking at data to solve problems, whether that’s figuring out why an integration failed or evaluating which areas of the platform receive the most feedback.

Preferred Experience:

2+ years of experience in any of the following roles (or similar) is preferred, but not required:

• Product Operations
• Technical Project Management
• Technical Support

On our jobs page you’ll find a full list of the benefits we offer our team, including:

• Mission focussed: Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
• Growing company: Become part of a committed, dynamic, and growing company.
• Growing individually: Professional development is important at Unifrog.
• Have impact: Influence the company’s direction: we love to promote great ideas, wherever they come from.

Full time. Work remotely or in our London or Edinburgh offices. 28 days paid holiday per year (plus bank holidays). Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday. Start date: as soon as possible, though we will be flexible for the right candidate.

If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact recruitment@unifrog.org. We can only consider candidates who have the right to work in the UK.

Application process:

Deadline: 10:00am (BST) on Monday 8th June 2026. We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated.

Please note: We do not review CVs at this stage of the application process so please be as specific as possible about your experience. Do not use AI to generate your answers – we compare answers to AI generated answers, and through reviewing lots of applications we quickly spot what's been generated by AI.

Tell us about a time you used data to identify a bottleneck, evaluate performance, or improve a process. (250 words)

Tell us about a time you had to investigate a complex technical issue. (250 words)

With reference to examples of your recent experience, what else would make you an excellent candidate for this role? (250 words)

Stage 2: Task 1 week to do a set of tasks that we’ll give you if you pass the first stage. Tasks will be sent out after the application deadline. Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) Video interviews will take place w/c 22nd June 2026.