At a Glance
- Tasks: Support over 250 international schools and enhance their experience with the Unifrog platform.
- Company: Dynamic education-focused company with a mission to empower students globally.
- Benefits: Competitive salary, flexible remote work, generous holiday, and annual training allowance.
- Other info: Join a diverse team and enjoy excellent growth opportunities in a supportive environment.
- Why this job: Make a real impact in education while building global relationships and travelling.
- Qualifications: Strong communication skills and a proactive attitude; education background is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Your role is to provide world class customer service and support to over 250 international schools from around the world. You will build and maintain excellent working relationships with partner schools, supporting them to make the most of the Unifrog platform. You will cover the Middle East and Africa, with possible opportunities for international travel for school visits or conferences once a year.
Key Responsibilities
- First point of contact for partner schools in the region.
- Work with your Area Manager to improve Unifrog engagement across the region.
- Monitor, audit and analyze usage across partner schools and identify schools needing additional support.
- Provide resources and strategies to maximize staff and student engagement and promote best practice.
- Deliver targeted training sessions via workshops, webinars and optional in‑person visits.
- Onboard new schools, ensuring proper setup and strong plans.
- Respond to queries and troubleshoot via phone, email and video calls.
- Proactively foster a sense of community among Unifrog partners.
Qualifications
- Strong communication skills over email, phone and video calls.
- Track record of excellent relationship management and customer service.
- Active listening and objection handling skills.
- Problem‑solving skills and ability to find independent solutions.
- Comfortable working independently, with willingness to ask for support when needed.
- Excellent organization and attention to detail.
- Background and interest in education is an advantage.
- Proactive attitude and willingness to get stuck in.
Working Together
You’ll work alongside the Area Manager for your region, colleagues in the International Partnerships team and the wider International schools team. You’ll be line‑managed by our International Partnerships Manager (London‑based).
Benefits
- Mission focused.
- Growth company.
- Individual growth opportunities with annual training allowance.
- Influence company direction.
- Competitive HK salary: HKD 32,007/month + HK living allowance (HKD 5,670/month) + commission (OTE: HKD 41,575/month).
- Grade B, full‑time.
- 28 days paid holiday per year (plus bank holidays).
- Remote work options: UK or Hong Kong/fully flexible.
- Flexible working hours depending on location.
EEO Statement
We believe in the power of diversity. If you are from an ethnic minority background, we strongly encourage you to apply.
International Partnerships Lead - Middle East, Africa and Europe employer: Unifrog
Unifrog is an exceptional employer, offering a mission-driven work environment that prioritises individual growth and professional development. With competitive salaries, flexible working arrangements, and the opportunity to influence company direction, employees are empowered to thrive while building meaningful relationships with international schools across the Middle East, Africa, and Europe. The supportive culture fosters collaboration and innovation, making it an ideal place for those passionate about education and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land International Partnerships Lead - Middle East, Africa and Europe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unifrog. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unifrog before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace International Partnerships Lead - Middle East, Africa and Europe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unifrog:Your cover letter is your chance to shine! Tell us why you want to work at Unifrog specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unifrog!
How to prepare for a job interview at Unifrog
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
