Account Manager - Hertfordshire, North London and Cambridgeshire (Maternity cover)

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively. Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications. We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer. Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you! We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

The role and your key responsibilities

• As an Account Manager, your role is to make sure that all partners in your area are supported and equipped to make the most out of the Unifrog platform.
• You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.
• You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week). Please note you will need to be based in Hertfordshire, North London or Cambridgeshire for this role.
• Your key responsibilities will include:
• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
• Deliver targeted training sessions to staff within our partner schools and colleges, delivered remotely or in person. Also deliver impactful training webinars to our wider UK school and colleges network.
• Work with your partner Area Managers to improve Unifrog engagement and achieve a high resubscription rate.
• Monitor and analyse platform usage across partner schools and colleges, identifying partners that need additional support and proactively delivering tailored solutions to increase their engagement with the platform.
• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.
• Attend conferences and run CPD training events on behalf of Unifrog.

What we’re looking for

• Excellent communication skills, both written and verbal, with the confidence to build rapport over email, phone and video calls.
• Strong relationship‑building skills, able to engage and support a wide range of stakeholders professionally and positively.
• Highly organised, able to manage multiple priorities and maintain excellent attention to detail.
• A proactive and solutions‑focused approach, with the confidence to take initiative and adapt to different partner needs.
• Active listening and objection handling skills.
• Confident in delivering engaging presentations and training sessions, remote and in person.
• Able to use data and trends to drive forward positive outcomes.
• A background or interest in education and careers guidance would be an advantage, although it isn’t essential. We welcome applicants with transferable skills from other sectors.

You will be joining a team of highly motivated and collaborative people who are passionate about our mission of helping students to find the best next step for them after school or college. If this excites you and you’re an energetic person who is willing to learn and get stuck in, then we’d love to hear from you.

Working together

• You’ll work closely alongside Area Managers in your region, and with our Partner Success team to provide the best service to your schools and colleges.
• You will be part of a fantastic team of Account Managers, and line‑managed by a Senior Account Manager.

Benefits

• Mission focused: Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
• Growing company: Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
• Growing individually: Professional development is important at Unifrog. You will define your own 6‑month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
• Have impact: Influence the company’s direction: we love to promote great ideas, wherever they come from.
• £38,332 per annum pro rata (Grade B), plus commission and car allowance. Maternity cover - 9 months.
• 28 days paid holiday per year (plus bank holidays) (pro rata).
• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.
• Full UK driving licence and access to a car is essential. All travel expenses covered.
• Candidate must be based in Hertfordshire, North London or Cambridgeshire. Home based with some travel to schools and colleges in your regional area.
• We can only consider candidates who have the right to work in the UK.

Inclusion and diversity at Unifrog

How we communicate: Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

Embedded EDI: As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable. To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.