Recruitment Lead

What you’ll do: As Recruitment Lead, your key role is to attract and appoint a diverse range of outstanding applicants. To that end, you’ll continue to develop our recruitment ethos: to set candidates up for success through a fair and inclusive process, while testing skills and capability over experience. As a small team, each People team member also has the opportunity to be involved in other areas beyond their core role. This role has a specific focus on developing and maintaining our excellent Unifrog perks and benefits and, alongside support from the team, providing a fantastic experience at our office HQ in Hoxton, London.

People and culture at Unifrog: You’ll be joining Unifrog at an exciting time. We now have 2 million students using the platform each year, we work with over 5,000 schools, universities, and employers, and we have 120 people on the team. We’re super proud of the supportive culture we’ve fostered over that time. As a People team, we support that culture by: trusting our team; removing roadblocks and encouraging autonomy; making an effort to understand everyone’s different wants and needs and using that information to tailor what we offer; and caring about each team member while creating processes that allow them to work at their best. If this fits with your view of what a People team should do, we’d love to hear from you.

Job responsibilities

• Lead recruitment end-to-end, ensuring a high-quality, fair, and consistent candidate experience.
• Work with hiring managers to design job descriptions, interview processes, and scoring guidelines.
• Post our live roles on the relevant job boards (e.g. Escape the City, LinkedIn).
• Manage our Applicant Tracking System (ATS), review applications, update candidates, and schedule interviews. We’re in the process of switching our ATS, and you’ll play a leading role in setting up and developing this.
• Lead interview panels and support with phone interviews and tasks.
• Manage offers, including offer calls and contracts.
• Write regular whole-company updates to keep the team informed about new joiners and new roles, alongside reminders about key Unifrog updates.
• Lead on projects to improve recruitment, including creating guidance on AI use in recruitment, interview best practice, and the candidate hub.
• Manage the visa application process and provide support to employees requiring visa sponsorship.
• Monitor and manage our Recruitment inbox, being the first point of contact for queries from candidates.
• Work with the rest of the People team on the onboarding process, which is currently led by our People Assistant.

Unifrog perks and benefits (~20% of the role)

• Gather team feedback and data about current and potential new benefits.
• Use this information to improve existing benefits and introduce new ones.
• Manage the rollout of new benefits. Recent examples include interest-free loans from Unifrog and a co-working allowance for all remote team members.
• Administer current benefits, such as SimplyHealth, life insurance, and health insurance for our Hong Kong office.

Office support (~10% of the role)

• With support from the team, take the lead on organising our modest London office space, making sure that the layout supports team needs and wellbeing.
• Re‑stock and check our equipment, tech, and supplies.
• Be a point of contact for external staff (e.g. building managers) for all our offices, in London, Edinburgh, and Hong Kong.

Equity, diversity, and inclusion (EDI) At Unifrog, everyone is responsible for creating an equitable and inclusive place to work. In addition, each person on the People team also has specific EDI responsibilities which link to their role, and is given training and coaching to support them with this.

• Make sure our recruitment processes are equitable and inclusive. E.g. create and uphold guidelines to support consistency during interview panels; review our job descriptions to make sure they’re inclusive, accessible, and reflective of the role and skills needed.
• Review anonymised demographic data from our candidate pool to understand trends and improve our processes.

Working together

You’ll work closely with our current People team, including our two People Leads, People Assistant, Internal Communications and Events Lead, Head of People Operations, and People and Operations Director.

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

Recruitment processes

To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where your answers appear compared to other candidates.

Please note we’re not responsible for the content of job ads, as they’re posted by the recruiter. We’ll aim to resolve the reported issue and we’ll use your feedback to improve the quality of our ads.

• Strong written and verbal communication skills.
• Ability to build great professional relationships.
• Excellent attention to detail, especially when creating JDs or rolling out new benefits.
• Strong problem‑solving and decision‑making skills.
• Ability to coach, challenge, and guide team members involved in hiring.
• Ability to convert hiring data into actionable insights.
• Experience of managing multiple and competing priorities.
• Experience of using an Applicant Tracking System (ATS) and ideally designing recruitment processes (including application and interview questions, and scoring guidelines).
• Ability to work both as part of a team and independently, and happy to ask for support when it’s needed.
• Strong reflection skills and a proactive attitude, demonstrating the ability to learn and adjust based on feedback. For example, moving beyond active job applicants to proactively identify talent pools and changing our approach based on what works.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer. Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited about our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you! We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply.

Key details

• £38,000 - £42,000 per year dependent on experience (Grade B).
• Full time.
• Split your time between home and our office in Hoxton, London (a minimum of 2 days per week).
• 28 days paid holiday per year (plus bank holidays).
• Working hours are 8:30am to 4:30pm, or 9:00am to 5:00pm Monday to Thursday, and 8.30am to 4:00pm or 9:00am to 4:30pm on Friday.
• Start date: as soon as possible, though we will be flexible for the right candidates.
• We can only consider candidates who have the right to work in the UK.