At a Glance
- Tasks: Lead software implementations and deliver outstanding training to clients in the hospitality sector.
- Company: Join Unifocus, a growing team revolutionising workforce management for hotels and restaurants.
- Benefits: Enjoy paid time off and a hybrid work environment for a balanced lifestyle.
- Other info: Embrace a culture of unity, inspiration, empowerment, and excellence.
- Why this job: Make a real impact in the hospitality industry while developing your skills and career.
- Qualifications: 4+ years in hotel operations and familiarity with hotel software systems required.
The predicted salary is between 35000 - 45000 £ per year.
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite.
Some of the chains we work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc.
We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the Role
As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.
Responsibilities
- Gain a clear understanding of customers’ business and requirements to ensure that the chosen modules fit in seamlessly.
- Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
- Deliver outstanding training to clients across departments and positions.
- Assume responsibility for all pre-site preparation and post implementation feedback.
- Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
- Proactively identify ‘at risk’ customers and red flag to the Account Management team.
- Adhere to processes defined for case logging and project feedback.
- Adhere to internal SLAs for Support and Customer Satisfaction.
- Contribute to Product Improvement and Innovation based on customer feedback collected by you.
Qualifications
- Possess at least 4+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 8 years or more.
- Familiarity with hotel software/technology systems.
- Experience with workforce management or operational workflow tools is preferred
- Excellent command over written and spoken English.
- Excellent command over written and spoken German / French / Italian / Spanish.
- Excellent Business Communication skills.
- Willing to travel extensively.
- Confident, disciplined and Focused on Customer satisfaction.
- Strong Problem-solving Skills.
- Ability to build relationships and quickly develop trust with executives.
- Aren’t afraid of taking ownership and accountability.
The Unifocus experience
Our Culture Statement: Thriving Together, Achieving Greatness
To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel.
Each value representing a set of key traits that define how we live and breathe our culture every day.
We UNITE globally, combining our diverse talents, perspectives, and expertise.
With professionalism and a touch of fun, we inspire and empower each other to excel.
Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.
In addition to a competitive salary, we offer
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- #J-18808-Ljbffr
Workforce Performance Consultant employer: Unifocus
Unifocus is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a strong focus on professional development, team members are encouraged to grow their skills through hands-on training and diverse project experiences in the vibrant hospitality sector. Located in a bustling area, the company provides unique opportunities for networking and career advancement while ensuring a supportive environment that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Performance Consultant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Unifocus. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Unifocus
Don't be shy about reaching out to Unifocus directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Workforce Performance Consultant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Unifocus and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Unifocus
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
