At a Glance
- Tasks: Lead software implementations and deliver outstanding training to clients in the hospitality sector.
- Company: Join Unifocus, a growing team revolutionising workforce management for hotels and restaurants.
- Benefits: Enjoy health insurance, paid time off, and a hybrid work environment.
- Other info: Embrace a culture of unity, inspiration, empowerment, and excellence.
- Why this job: Make a real impact in the hospitality industry while developing your skills.
- Qualifications: 4+ years in hotel operations and familiarity with hotel software required.
The predicted salary is between 45000 - 55000 £ per year.
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environments. We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite.
As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensure successful implementation of the project.
What will you do?
- Gain a clear understanding of customers' business and requirements to ensure that the chosen modules fit in seamlessly.
- Lead software implementations on client site and ensure success of every project from planning stage to following up after the system is up and running.
- Deliver outstanding training to clients across departments and positions.
- Assume responsibility for all pre-site preparation and post implementation feedback.
- Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
- Proactively identify 'at risk' customers and red flag to the Account Management team.
- Adhere to processes defined for case logging and project feedback.
- Adhere to internal SLAs for Support and Customer Satisfaction.
- Contribute to Product Improvement and Innovation based on customer feedback collected by you.
We are looking for:
- Possess at least 4+ years' experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 8 years or more.
- Familiarity with hotel software/technology systems.
- Excellent command over written and spoken English.
- Excellent command over written and spoken German / Spanish / Italian.
- Excellent Presentation Skills.
- Excellent Business Communication skills.
- Willing to travel extensively.
- Confident, disciplined and focused on Customer satisfaction.
- Strong Problem-solving Skills.
- Ability to build relationships and quickly develop trust with executives.
- Aren't afraid of taking ownership and accountability.
The Unifocus experience:
Our Culture Statement: Thriving Together, Achieving Greatness. To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry.
In addition to a competitive salary, we offer:
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
Workforce Performance Consultant - UK in London employer: Unifocus
Unifocus is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a strong focus on professional development, team members are encouraged to grow their skills through hands-on training and diverse project experiences in the vibrant hospitality sector. Located in a bustling area, the company provides unique opportunities for networking and career advancement while ensuring a supportive environment that prioritises employee well-being and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Performance Consultant - UK in London
✨Tip Number 1
Get to know the company inside out! Research Unifocus and its software solutions. Understanding their culture and values will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Workforce Performance Consultant. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences in hotel operations can translate into the role. Be ready to share specific examples of how you've solved problems or improved processes in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Unifocus team and ready to contribute to our mission.
We think you need these skills to ace Workforce Performance Consultant - UK in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workforce Performance Consultant role. Highlight your experience in hotel operations and any relevant software implementation projects. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the hospitality industry and how you can contribute to our team. Be sure to mention specific skills that match the job description.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or grammatical errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Unifocus
✨Know Your Stuff
Before the interview, dive deep into Unifocus and their software solutions. Understand how their platform integrates with hotel operations and be ready to discuss how your experience aligns with their needs. This shows you’re genuinely interested and prepared.
✨Showcase Your Experience
With 4+ years in hotel operations, highlight specific examples where you've successfully implemented software or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Your Presentation Skills
As a Workforce Performance Consultant, you'll need to train clients effectively. Prepare a mini-presentation on a relevant topic and practice it. This will not only boost your confidence but also demonstrate your communication skills during the interview.
✨Emphasise Relationship Building
Unifocus values trust and relationship-building. Be ready to share examples of how you've built rapport with clients or colleagues in the past. Highlight your problem-solving skills and how you’ve proactively addressed customer needs.
