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For Companies At a Glance
- Tasks: Help clients succeed with our software and build strong relationships.
- Company: Join a growing team at Unifocus, a leader in workforce management.
- Benefits: Enjoy health insurance, paid time off, and a hybrid work environment.
- Why this job: Make a real impact in the hospitality industry while developing your career.
- Qualifications: Experience in client success and the hospitality industry is a plus.
- Other info: Be part of a culture that values unity, inspiration, empowerment, and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environments. We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite.
We are seeking an experienced and motivated Client success professional to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the US. The individual in this role will be responsible for enabling Clients in the region, ensuring they derive value and fully adopt the Unifocus platform. The CSM will also be responsible for identifying and executing on upsell opportunities within their client base, working both with the sales team and independently.
Our CSMs are expected to cultivate strong and productive relationships with our Clients and guide the Client’s journey with Unifocus from initial onboarding through to ongoing operations, by using proactive engagement strategies and Client advocacy.
What will you do?- Client Onboarding: Our Client success team provides the primary point of contact for new Client onboarding as they transition from implementation to ongoing support and enablement. CSMs are expected to contribute to a process of continual improvement to ensure our Clients can become effective and successful with Unifocus in the shortest possible timeframe.
- Client Satisfaction and Health: Our Client success team monitors the health of Client relationships. They predict and navigate Client challenges and offer solutions that drive the highest levels of Client satisfaction, retention, and additional enrichment opportunities.
- Client Effectiveness (Consultation): As a CSM, you will build relationships with our Clients and become a trusted advisor and the “go-to” person for best practices and advice.
- Client Retention: You will drive accelerated adoption and usage of the Unifocus platform, leading to higher renewal rates and expansion.
- Client Upsells: As a technical CSM, you will develop and be required to possess an in-depth knowledge of our company’s workforce and service management solutions to existing clients.
- Degree qualification or equivalent work experience.
- Experience in the Hospitality Industry.
- Fluent in English and preferably with a further second language.
- Excellent people skills, with a demonstrated ability to build relationships, find Client pain points, perform networking, and understand Client use cases.
- Prior experience as a Client Success Manager or Client Experience Manager supporting one or more SaaS solutions.
- Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation.
- Familiarity with tools such as Salesforce and Jira.
- Prior experience in team-building and leading small teams to achieve targeted goals.
- Prior demonstrated experience in working with large and complex Clients.
- Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business.
- Prepare and give technical presentations to prospective Clients.
- Communicate with the sales team to understand Client requirements and offer sales support where necessary.
- Availability to work primarily Afternoon shifts to cover the US region.
The Unifocus experience: Our Culture Statement: Thriving Together, Achieving Greatness. To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel.
In addition to a competitive salary, we offer:
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
Client Success Manager in London employer: Unifocus
Contact Detail:
Unifocus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work with Unifocus or similar platforms. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Unifocus and its clients. Understand their products and how they help businesses thrive. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the Client Success Manager role. Highlight your ability to build relationships and drive client satisfaction—these are key in this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Unifocus team and contributing to our culture of thriving together.
We think you need these skills to ace Client Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in the hospitality industry and any relevant SaaS solutions you've worked with. We want to see how you can bring value to our team!
Showcase Your People Skills: Since building relationships is key in this role, share examples of how you've successfully engaged with clients in the past. We love to see how you’ve navigated challenges and turned them into opportunities for client satisfaction.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Unifocus
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Unifocus's platform and how it benefits clients in the hospitality industry. Familiarise yourself with their key clients like Hilton and IHG, and be ready to discuss how your experience aligns with their needs.
✨Showcase Your People Skills
As a Client Success Manager, building relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your ability to identify pain points and provide tailored solutions.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to navigate client challenges or upsell opportunities, and be prepared to explain your thought process and the outcomes.
✨Emphasise Adaptability
Unifocus values flexibility in a dynamic environment. Share experiences where you've adapted to changing circumstances or client needs, demonstrating your ability to thrive in a fast-paced setting.
