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For Companies At a Glance
- Tasks: Help clients succeed with our innovative software and build strong relationships.
- Company: Join a growing tech company transforming the hospitality industry.
- Benefits: Enjoy health insurance, paid time off, and a hybrid work environment.
- Why this job: Make a real impact by empowering clients and driving their success.
- Qualifications: Experience in client success and excellent relationship-building skills required.
- Other info: Be part of a dynamic team that values collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environments. We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite.
We are seeking an experienced and motivated Client success professional to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the UK. The individual in this role will be responsible for enabling Clients in the region, ensuring they derive value and fully adopt the Unifocus platform. The CSM will also be responsible for identifying and executing on upsell opportunities within their client base, working both with the sales team and independently.
The Unifocus CSM for the UK is responsible for the following major objectives:
- Client Onboarding: Our Client success team provides the primary point of contact for new Client onboarding as they transition from implementation to ongoing support and enablement. CSMs are expected to contribute to a process of continual improvement to ensure our Clients can become effective and successful with Unifocus in the shortest possible timeframe.
- Client Satisfaction and Health: Our Client success team monitors the health of Client relationships. They predict and navigate Client challenges and offer solutions that drive the highest levels of Client satisfaction, retention, and additional enrichment opportunities.
- Client Effectiveness (Consultation): As a CSM, you will build relationships with our Clients and become a trusted advisor and the “go-to” person for best practices and advice.
- Client Retention: You will drive accelerated adoption and usage of the Unifocus platform, leading to higher renewal rates and expansion.
- Client Upsells: As a technical CSM, you will develop and be required to possess an in-depth knowledge of our company’s workforce and service management solutions to existing clients.
We are looking for:
- Degree qualification or equivalent work experience.
- Experience in the Hospitality Industry.
- Fluent in English and preferably with a further second language.
- Excellent people skills, with a demonstrated ability to build relationships, find Client pain points, perform networking, and understand Client use cases.
- Prior experience as a Client Success Manager or Client Experience Manager supporting one or more SaaS solutions.
- Experience working in varied sized accounts with responsibility for upselling, renewals, and uplift negotiation.
- Familiarity with tools such as Salesforce and Jira.
- Prior experience in team-building and leading small teams to achieve targeted goals.
- Prior demonstrated experience in working with large and complex Clients.
- Demonstrated ability to be flexible and adaptable in the context of a dynamic and growing business.
- Prepare and give technical presentations to prospective Clients.
- Communicate with the sales team to understand Client requirements and offer sales support where necessary.
- Availability to work primarily Afternoon shifts to cover the US region.
The Unifocus experience: Our Culture Statement: Thriving Together, Achieving Greatness. To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel.
In addition to a competitive salary, we offer:
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work-life balance
- Parental leave
- Professional development assistance
- Referral program
Client Success Manager employer: Unifocus
Contact Detail:
Unifocus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in client onboarding and relationship management. Share specific examples of how you've helped clients succeed and how you can bring that same energy to Unifocus.
✨Tip Number 3
Be proactive! Research Unifocus and its clients before any interviews. Understand their products and think about how you can help improve client satisfaction and retention. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Unifocus team. Don’t miss out on this opportunity!
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in the hospitality industry and any relevant SaaS solutions you've worked with. We want to see how you can bring value to our team!
Showcase Your People Skills: Since this role is all about building relationships, don’t shy away from sharing examples of how you've successfully managed client relationships in the past. We love to see how you’ve navigated challenges and driven client satisfaction!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Unifocus!
How to prepare for a job interview at Unifocus
✨Know Your Clients
Before the interview, research Unifocus and its clients. Understand their needs and how the Unifocus platform can help them succeed. This will show your genuine interest in the role and your ability to relate to client pain points.
✨Showcase Your Adaptability
As a Client Success Manager, you'll need to adapt to different client needs. Prepare examples from your past experiences where you successfully tailored your approach to meet diverse client requirements. This will demonstrate your flexibility and problem-solving skills.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've built strong relationships with clients in the past. Use specific examples that showcase your ability to convey technical information clearly to both technical and non-technical audiences.
✨Prepare for Technical Questions
Since this is a technical CSM role, brush up on your knowledge of workforce management solutions and SaaS products. Be prepared to answer questions about how you would handle technical challenges or provide training to clients, as this will highlight your expertise and readiness for the position.
