At a Glance
- Tasks: Lead software implementations and deliver outstanding training to clients in the hospitality sector.
- Company: Join Unifocus, a dynamic workforce management software platform.
- Benefits: Enjoy health insurance, paid time off, and a hybrid work environment.
- Other info: Thriving culture focused on unity, inspiration, empowerment, and excellence.
- Why this job: Make a real impact by optimising workforce performance in exciting projects.
- Qualifications: 4+ years in hotel operations and strong communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
- Workforce Performance Consultant
- London, UK
Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions and scheduling & labour management, built for the hospitality market and other dynamic scheduling environments.
As a Workforce Performance Consultant, you will be leading the software implementation on the client site and ensuring the successful delivery of each project from planning to post‑implementation follow‑up.
What will you do
- Gain a clear understanding of the customer’s business and requirements to ensure the chosen modules fit seamlessly.
- Lead software implementations on the client site and ensure success of every project from planning stage to post‑implementation follow‑up.
- Deliver outstanding training to clients across departments and positions.
- Assume responsibility for all pre‑site preparation and post‑implementation feedback.
- Proactively conduct account reviews with customers on a regular basis to review service needs and usage trends.
- Proactively identify ‘at risk’ customers and flag them to the Account Management team.
- Adhere to processes defined for case logging and project feedback.
- Adhere to internal SLAs for support and customer satisfaction.
- Contribute to product improvement and innovation based on customer feedback collected.
What are we looking for
- At least 4+ years’ experience in Hotel Operations (Front Office, Guest Relations/Service Team or Housekeeping) and overall experience of 8 years or more.
- Experience with workforce management or operational workflow tools is preferred.
- Familiarity with hotel software/technology systems.
- Excellent command over written and spoken English.
- Excellent command over written and spoken German / French.
- Excellent presentation skills.
- Excellent business communication skills.
- Willing to travel extensively.
- Confident, disciplined and focused on customer satisfaction.
- Strong problem‑solving skills.
- Ability to build relationships and quickly develop trust with executives.
- Unafraid of taking ownership and accountability.
The Unifocus Experience
Our Culture Statement: Thriving Together, Achieving Greatness.
To support our culture mission, we have four core values: Unite, Inspire, Empower, and Excel. These values define how we live and breathe our culture every day.
Benefits
- Health insurance
- Paid time off
- A hybrid environment that promotes a healthy work‑life balance
- Parental leave
- Professional development assistance
- Referral program
- #J-18808-Ljbffr
Workforce Performance Consultant in London employer: UniFocus, LLC
Unifocus is an exceptional employer that prioritises a thriving work culture, where employees are united, inspired, empowered, and encouraged to excel. Located in London, the role of Workforce Performance Consultant offers not only competitive benefits such as health insurance and paid time off but also a hybrid work environment that fosters a healthy work-life balance. With a strong emphasis on professional development and meaningful employee growth opportunities, Unifocus stands out as a rewarding place for those looking to make a significant impact in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Performance Consultant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like UniFocus, LLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to UniFocus, LLC
Don't be shy about reaching out to UniFocus, LLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Workforce Performance Consultant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about UniFocus, LLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at UniFocus, LLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
