At a Glance
- Tasks: Lead a team of Route Service Representatives and ensure top-notch customer service.
- Company: Join UniFirst, a leader in the garment services industry with a supportive culture.
- Benefits: Enjoy competitive pay, health insurance, tuition reimbursement, and work-life balance.
- Other info: Work Monday to Friday with no nights or weekends in an inclusive environment.
- Why this job: Kickstart your career in a dynamic role with plenty of growth opportunities.
- Qualifications: Must have a valid driver's license, strong customer service skills, and a high school diploma.
The predicted salary is between 27000 - 33000 £ per year.
What You Bring to UniFirst
- Driver’s License & Safe Driving Record: Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
- Educational Requirements: High school diploma or CAEC is required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Results-Driven Leadership Mindset: A hands-on, relationship-focused supervisor who isn’t afraid to roll up their sleeves to support the team and, most importantly, the customer.
- Team Development & Coaching: Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.
- Relevant Experience: Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
- Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development: Formal training through our SCP program to set you up for success.
- Career Development: Continuous training and growth opportunities.
- Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
- Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
- Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. At UniFirst, we Always Deliver—for our customers and our people.
What Your Role Entails:
- Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
- Respond to customer service requests in a timely and professional manner.
- Negotiate customer contract renewals.
- Build and maintain strong relationships with customers and team members.
- Collaborate closely with leadership and management to deliver best-in-class customer service and product programs.
- Support the training and development of a team of Route Service Representatives.
Route Service Supervisor - UniFirst Canada in Sussex employer: UniFirst
UniFirst is an award-winning company that stands out as an exceptional employer, offering a vibrant family-like culture and a commitment to employee growth. With comprehensive training programs, competitive compensation, and a robust benefits package, including RRSP matching and profit sharing, UniFirst empowers its Outside Sales Representatives to thrive in their careers while enjoying a healthy work-life balance. Join us in a dynamic environment where diversity is celebrated and your success is our priority.
