At a Glance
- Tasks: Lead a team of Route Service Representatives and ensure top-notch customer service.
- Company: Join UniFirst, a leader in the garment services industry with a supportive culture.
- Benefits: Enjoy competitive pay, health insurance, tuition reimbursement, and work-life balance.
- Other info: Work Monday to Friday with no nights or weekends in an inclusive environment.
- Why this job: Kickstart your career in a dynamic role with plenty of growth opportunities.
- Qualifications: Must have a valid driver's license, strong customer service skills, and a high school diploma.
The predicted salary is between 27000 - 33000 £ per year.
What You Bring to UniFirst
- Driver’s License & Safe Driving Record: Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
- Educational Requirements: High school diploma or CAEC is required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Results-Driven Leadership Mindset: A hands-on, relationship-focused supervisor who isn’t afraid to roll up their sleeves to support the team and, most importantly, the customer.
- Team Development & Coaching: Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.
- Relevant Experience: Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
- Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development: Formal training through our SCP program to set you up for success.
- Career Development: Continuous training and growth opportunities.
- Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
- Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
- Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list. At UniFirst, we Always Deliver—for our customers and our people.
What Your Role Entails:
- Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands-on support while assessing performance and customer satisfaction and loyalty.
- Respond to customer service requests in a timely and professional manner.
- Negotiate customer contract renewals.
- Build and maintain strong relationships with customers and team members.
- Collaborate closely with leadership and management to deliver best-in-class customer service and product programs.
- Support the training and development of a team of Route Service Representatives.
Route Service Supervisor - UniFirst Canada in Sussex employer: UniFirst
UniFirst is an award-winning company that stands out as an exceptional employer, offering a vibrant family-like culture and a commitment to employee growth. With comprehensive training programs, competitive compensation, and a robust benefits package, including RRSP matching and profit sharing, UniFirst empowers its Outside Sales Representatives to thrive in their careers while enjoying a healthy work-life balance. Join us in a dynamic environment where diversity is celebrated and your success is our priority.
StudySmarter Expert Advice🤫
We think this is how you could land Route Service Supervisor - UniFirst Canada in Sussex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at UniFirst. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like UniFirst before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Route Service Supervisor - UniFirst Canada in Sussex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to UniFirst:Your cover letter is your chance to shine! Tell us why you want to work at UniFirst specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at UniFirst!
How to prepare for a job interview at UniFirst
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
