At a Glance
- Tasks: Manage your own route, delivering and picking up garments while building customer relationships.
- Company: Join UniFirst Canada, a leader in garment services with a strong community culture.
- Benefits: Enjoy competitive pay, health benefits, and tuition reimbursement from day one.
- Other info: Work Monday to Friday with no nights or weekends, ensuring a great work-life balance.
- Why this job: Be the face of UniFirst, making a direct impact on customer satisfaction and business success.
- Qualifications: Must have a valid driver's license, strong customer service skills, and a high school diploma.
The predicted salary is between 40500 - 49500 £ per year.
At UniFirst Canada, we Always Deliver—for our customers and our people. As a Route Service Representative (RSR), you’ll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You’ll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you’re customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
- Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
- Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
- Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
- Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
- Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritising safety at all times, and reinforcing strong customer relationships.
- Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
- Maintain a Predictable Schedule: Monday–Friday daytime hours with no nights, weekends – servicing the same route and customers each week to build consistency and trust.
Core Competencies:
- Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route.
- Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices.
- Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism.
- Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide.
Why You’ll Enjoy This Role:
- Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
- Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
- Make a Direct Impact: Be the face of UniFirst for your customers—delivering great service, resolving issues, and helping their businesses succeed.
What You Bring to UniFirst:
- Driver’s License & Safe Driving Record: Must be at least 21 years of age with a valid driver’s license, a clean driving record, and reliable transportation.
- Educational Requirements: High school diploma or CAEC is required.
- Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- Relevant Experience: Prior experience in customer service, route sales, or delivery roles is a plus!
- Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
- Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- Training & Development: Formal training through our SCP program to set you up for success as an RSR.
- Career Development: Continuous training and growth opportunities.
- Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
- Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
- Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career. At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we’d love to hear from you!
About UniFirst: UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
Route Service Representative - UniFirst Canada in Sussex employer: UniFirst
At UniFirst Canada, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values community and diversity. As a Route Service Representative, you'll enjoy competitive compensation, comprehensive benefits, and continuous training opportunities to help you grow in your career while maintaining a healthy work-life balance with a predictable Monday to Friday schedule. Join us to make a direct impact on our customers' success and thrive in a dynamic, customer-focused environment.
StudySmarter Expert Advice🤫
We think this is how you could land Route Service Representative - UniFirst Canada in Sussex
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to UniFirst as a field sales pro!
✨Scout Out the Competition
Research potential competitors for UniFirst and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up UniFirst’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Route Service Representative - UniFirst Canada in Sussex
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at UniFirst, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at UniFirst, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at UniFirst.
How to prepare for a job interview at UniFirst
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that UniFirst offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in UniFirst but also helps you get a feel for whether you’d thrive in that environment.
