Internal Sales Executive (ISE)
Brief Overview of Role: To provide high-quality operational support to an Audio-Visual Integrators customers and internal business functions. Owner of the internal sales process, ensuring orders are delivered within agreed timescales. This role is office-based and applicants need to live within a short commute of my client's Maidenhead offices.
Internal Sales Executive Accountabilities Include:
Sales Support Activities:
- BTO Participant - create and process sales orders in alignment with the Sales predicted Forecast figures within scorecard timeframes on ConnectWise.
- Check data accuracy in ConnectWise orders and invoices.
- Ensure sales targets are met and report any deviations.
- Expedite requests for rush orders and alter sales orders and shipping data as needed.
- Acknowledge customer orders that have been emailed and process them accordingly.
- Managing customer-supplied equipment, ensuring lead times and PO numbers are entered on the CRM System
- Email monitoring
- Processing project changes
- Upon project completion, check the accuracy of project finances and initiate the invoice for finance. Manage part invoicing, liaising with the Project Manager and Finance
- Answer phone calls from customers and respond to emails the same day, and out of office cover for Sales.
- Answer the reception phone
- Undertaking any other ad-hoc duties as assigned.
- Report unusual activity to the team manager.
- Attend product awareness sessions and participate in product and industry training
- QMS and Quality Policy awareness and development.
Procurement:
- Responsible to source, negotiate & purchase materials from both UK and overseas vendors.
- Compare and evaluate offers from vendors. Evaluate vendors’ quotations to ensure that they are in line with the technical & commercial specification required for the project.
- Negotiate extended credit terms and costs from vendors.
- Track orders and liaise with vendors to ensure timely delivery to deadlines.
- Review the quality of purchased products.
- Enter order details (e.g., vendor qty, prices) into the internal database.
- Maintain updated records of purchased products and delivery information.
- Advise Internal and external teams on issues regarding purchasing terms & conditions.
- In charge of daily operational purchasing needs such as planning, issuing & following up on Purchase Orders, delivery, and shipment schedules.
- Resolve supply, quality, service, and invoicing issues with vendors.
- Evaluate Supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements & expectations.
- Coordinate with the Warehouse in proper storage of procured equipment.
- Responsible for implementing internal procurement strategies to cater to high delivery & short lead time requirements.
- Negotiate and Organise Returns where required.
- Create & maintain good relationships with key suppliers to ensure merchandise is high quality & delivered on time.
Critical Success Factors:
- Achieving High levels of customer satisfaction.
- Demonstrations of ownership of problems.
- Delivering projects within agreed timescales.
- Comply with departmental processes and procedures
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