Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Set up and manage AV equipment for meetings and live events, ensuring seamless collaboration.
- Company: Join a dynamic team in a leading AV support environment.
- Benefits: Competitive pay, professional growth, and a vibrant workplace culture.
- Why this job: Be the tech hero behind impactful meetings and events, making a real difference.
- Qualifications: 5+ years in AV support, strong communication skills, and a passion for technology.
- Other info: Fast-paced role with opportunities to learn and grow in the AV industry.
The predicted salary is between 35000 - 45000 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying. Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.
Knowledge & Key Skills - Onsite Work: 90%
- The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration.
- Supporting a wide variety of AV software and hardware.
- Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
- Using Service Desk software to effectively manage all support and service requests.
- Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
- Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
- Maintaining training and support function documentation.
- Effectively communicating with internal customers with respect to support issues.
- Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
- Contributing to the specification and procurement of new hardware and software.
- Monitoring and optimising AV system performance.
- Assist in office relocations.
- Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
Admin 10%
- Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
- Monitor performance through the scorecard.
- Monthly meetings with on-site primary contact.
- Reporting ticket management.
Essential
- Previous AV support experience in a concierge service.
- Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management.
- Must be smart and confident in their appearance.
- Should have proven abilities within the AV industry and/or corporate environment for over 5 years.
- Excellent communication and customer service skills.
- Enthusiastic and organised.
- Ability to work under pressure.
- Good knowledge OF Crestron, AMX, and RTI.
- Knowledge of Lutron lighting control, Polycom, and MS Teams.
- A firm understanding of networking protocols, RS232, and RS485.
- Good understanding of VOIP telephony and SIP.
- Good understanding of video collaboration and audio conferencing.
Desirable
- Avixa CTS.
- Crestron P101.
- Extron School of AV.
- Cisco CCNA.
On-Site AV Engineer — Meetings & Live Events Expert employer: Unified Support
Contact Detail:
Unified Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site AV Engineer — Meetings & Live Events Expert
✨Tip Number 1
Get your networking game on! Connect with professionals in the AV industry through LinkedIn or local meetups. Building relationships can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past AV projects, including any troubleshooting you've done. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common AV-related questions and scenarios. The more comfortable you are discussing your experience, the better you'll come across.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Plus, it helps us keep track of your application and get back to you faster.
We think you need these skills to ace On-Site AV Engineer — Meetings & Live Events Expert
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous AV support experience. We want to see how you've tackled challenges in the past and what skills you've picked up along the way. Don't be shy—this is your chance to shine!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'troubleshooting' and 'customer service', to show us you understand what we're looking for. It’ll help us see that you’re a perfect fit for the role!
Be Professional Yet Approachable: Remember, as an AV Engineer, you'll be interacting with senior management and clients. So, while we love a friendly tone, keep it professional. Show us your confidence and smart appearance through your writing style—it's all part of the package!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Unified Support
✨Know Your AV Stuff
Make sure you brush up on your technical knowledge, especially around Crestron, AMX, and video conferencing tools like MS Teams. Be ready to discuss specific projects where you've successfully set up or troubleshot AV systems.
✨Show Off Your Soft Skills
This role requires excellent communication and customer service skills. Prepare examples of how you've effectively communicated with clients or colleagues in high-pressure situations, showcasing your ability to remain calm and professional.
✨Demonstrate Ownership
Be prepared to talk about times when you've taken complete ownership of a project or issue. Highlight how you managed support requests and kept users informed throughout the process, ensuring they felt valued and supported.
✨Dress to Impress
Since you'll be interacting with senior management, make sure you present yourself smartly. A confident appearance can make a great first impression, so choose an outfit that reflects professionalism while still being comfortable for an on-site role.