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- Tasks: Set up and manage AV equipment for meetings and events, ensuring seamless collaboration.
- Company: Join a dynamic team in a fast-paced AV environment.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Be the tech hero at exciting live events and enhance communication.
- Qualifications: 5+ years in AV support, strong communication skills, and a passion for technology.
- Other info: Work closely with senior management and enjoy a vibrant workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.
Knowledge & Key Skills
- Onsite Work: 90%
- The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration.
- Supporting a wide variety of AV software and hardware.
- Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
- Using Service Desk software to effectively manage all support and service requests.
- Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
- Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
- Maintaining training and support function documentation.
- Effectively communicating with internal customers with respect to support issues.
- Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
- Contributing to the specification and procurement of new hardware and software.
- Monitoring and optimising AV system performance.
- Assist in office relocations.
- Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
- Admin 10%.
- Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
- Monitor performance through the scorecard.
- Monthly meetings with on-site primary contact.
- Reporting ticket management.
Essential:
- Previous AV support experience in a concierge service.
- Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management.
- Must be smart and confident in their appearance.
- Should have proven abilities within the AV industry and/or corporate environment for over 5 years.
- Excellent communication and customer service skills.
- Enthusiastic and organised.
- Ability to work under pressure.
- Good knowledge OF Crestron, AMX, and RTI.
- Knowledge of Lutron lighting control, Polycom, and MS Teams.
- A firm understanding of networking protocols, RS232, and RS485.
- Good understanding of VOIP telephony and SIP.
- Good understanding of video collaboration and audio conferencing.
Desirable:
- Avixa CTS.
- Crestron P101.
- Extron School of AV.
- Cisco CCNA.
On-site Audio-Visual Engineer employer: Unified Support
Contact Detail:
Unified Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Audio-Visual Engineer
✨Tip Number 1
Get your networking game on! Connect with professionals in the AV industry through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects and experiences. We recommend bringing this along to interviews to demonstrate your hands-on expertise and problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to AV troubleshooting and customer service scenarios. We suggest doing mock interviews with friends or colleagues to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Make sure to keep an eye on our job postings and submit your application directly for the best chance at landing that role.
We think you need these skills to ace On-site Audio-Visual Engineer
Some tips for your application 🫡
Show Off Your AV Skills: Make sure to highlight your previous AV support experience in your application. We want to see how you've tackled technical setups and troubleshooting in the past, so don’t hold back on those details!
Be Personable: Since you'll be interacting with senior management and internal customers, let your communication skills shine through. Use a friendly tone and show us that you can keep users informed and reassured during support issues.
Tailor Your Application: Read through the job description carefully and align your experiences with the key skills we’re looking for. Mention specific technologies like Crestron or Polycom that you’ve worked with to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Unified Support
✨Know Your AV Stuff
Make sure you brush up on your knowledge of AV systems, especially Crestron, AMX, and RTI. Be ready to discuss your previous experiences with these technologies and how you've tackled troubleshooting in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with senior management and end-users, prepare examples that showcase your excellent communication and customer service skills. Think about times when you resolved issues promptly and left users feeling satisfied.
✨Dress to Impress
As an ambassador for the AV Department, your appearance matters. Dress smartly and confidently for the interview to reflect the professional image expected in this role. It shows you take the position seriously.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a tech failure during a live event. Prepare to explain how you would troubleshoot on the spot while keeping everyone informed and calm.