Audio Visual Field Service Engineer in Manchester

Overview

We are a leading Audio-Visual integrator with a long history of innovation and excellence, providing a supportive and challenging environment for our passionate team. We offer competitive salaries ranging from £30,000 to £38,000 based on experience, with benefits including working from home flexibility, a company vehicle, mileage compensation, excellent career development opportunities, and additional wellness benefits. Our workplace values diversity, equity, and inclusion, as we strive to create lasting experiences through innovative technology solutions.

Responsibilities

• Diagnose and repair faults in systems at customer sites using remote management tools or in person when necessary.
• Provide technical remote support for clients and team members.
• Perform preventative maintenance of AV, network, control, and unified communications equipment.
• Support client presentations, conferences, and events, including AV system setup and breakdown.
• Take ownership of delivering safe and high-quality service and repair work.
• Maintain accurate job records, electronic files, and customer-facing service reports.
• Build and maintain strong client relationships.
• Organise repair or shipment of faulty equipment as necessary.
• Ensure proper calibration and use of test equipment.
• Liaise with internal departments, clients, and third-party contractors for smooth task execution.
• Suggest improvements to service delivery and technical methods.
• Provide cover for staff absences and peak demand periods as necessary.
• Comply with information security policies, standards, and procedures.

Qualifications

• Technologies: Support, Network, Security.
• Strong technical foundation in audio-visual systems, including video conferencing, unified communications (UC) systems, digital signal processing, video systems, and audio systems.
• Experience and knowledge in AMX, Crestron, Medialon, Q-Sys, Alcorn McBride, and other control systems.
• Solid IT and networking skills.
• Experience delivering exceptional customer service in high-pressure environments.
• Ability to work independently with minimal supervision and strong initiative.
• Proven problem-solving skills with flexibility to adapt to varying tasks.
• Excellent verbal and written communication skills.
• High level of computer literacy, including case management systems.
• Capable of tasks involving lifting and moving equipment.
• Reliability, punctuality, and professional appearance.
• Full driving license and valid passport required.
• Ability to read technical documentation and schematic diagrams.