At a Glance
- Tasks: Provide IT support and manage AV equipment for exciting projects.
- Company: Rapidly expanding Audio-Visual company based in Maidenhead.
- Benefits: 28 days holiday, health and dental cover, and a pension scheme.
- Other info: Great opportunity for career growth and learning in the latest technologies.
- Why this job: Join a dynamic team and enhance your tech skills in a fast-paced environment.
- Qualifications: Strong IT support experience; training provided for AV elements.
The predicted salary is between 29250 - 35750 £ per year.
We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong IT support experience; training will be offered to cover the AV element of the role. IT certifications would be beneficial. This role is office-based.
Service Desk Support Specialist Brief Overview of Role:
- Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites.
- Oversees internal IT systems and assets, and assists with upgrades and fixes.
- Preparation of Audio-Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly.
80% Accountabilities Include:
- Deployment and management of company IT hardware & software.
- Call logging/ticketing / 1st and 2nd line support within their SLA.
- Supporting and troubleshooting a wide variety of AV software and hardware (Including but not limited to):
- Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing (Cisco/ Lifesize/ Polycom/ Zoom/ Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity /Mediastar/Tripleplay)
- Leaving the support function in such a state that colleagues could easily pick it up during an absence.
- Communicating with customers and site contacts.
- RMA management.
- Reporting.
- Making sure the Service Department is clean, and tidy, and acting on any H&S issues.
- Work with Microsoft-powered devices and partner equipment we install as part of our Microsoft Teams Rooms.
- Manage updates of the hardware during the pre-staging process.
- Work with our wider team to become the company's point of contact for troubleshooting and issues.
- Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company’s projects.
- Assist in office relocations.
20% Follow appropriate departmental and company procedures and policies:
- Monitor performance through scorecard.
- Monthly meetings with on-site primary contact.
- Completing post-job and PM reports.
- Providing phone/email tech support.
- Reporting ticket management.
- Product research and development for client requirements.
- Continue with PDP and applicable training.
- IMS and Quality Policy awareness and development.
Essential:
- Strong understanding of Windows Operating Systems and IT experience (training will be offered for the AV element).
- Must be well organised and can prioritise workload effectively whilst liaising with colleagues pro-actively.
- Ability to multi-task, work under pressure, and to tight deadlines.
- A desire to learn and improve skills and knowledge.
- Fast learner, energetic, enthusiastic.
- Adaptable and flexible to business demands.
- Strong organisational and planning skills.
- Positive ‘can-do’ attitude.
- Able to work individually and as part of a team.
- Good numeracy and written skills.
- PC skills – Excel, Word, MS Teams & MS Office.
- CRM experience.
- Quick response to service desk tickets.
Package Tools:
- PC Auto-enroll pension kicks in month 3 of employment. Details will be covered in the induction.
- Probationary period 6 months then personal cover: BUPA Health care (chargeable optional cover for family if requested).
- Dental cover (as above).
- 28 days holiday including the 8-bank holiday days.
IT and AV Service Desk Support Specialist in Maidenhead employer: Unified Support
Join a dynamic team as an Audio Visual Service Engineer, where you'll enjoy a supportive work culture that values collaboration and innovation. With competitive salaries and a monthly car allowance, we prioritise employee growth through ongoing training and development opportunities, all while working in the vibrant London area. Our commitment to excellence in service ensures that you will be part of a company that not only values your skills but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land IT and AV Service Desk Support Specialist in Maidenhead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Unified Support values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Unified Support might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Unified Support!
✨Direct Apply to Unified Support
Let's not forget to apply directly through the Unified Support website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT and AV Service Desk Support Specialist in Maidenhead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Unified Support.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Unified Support. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Unified Support
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
