At a Glance
- Tasks: Support customers and manage internal sales processes for an Audio-Visual Integrator.
- Company: Dynamic company in the audio-visual industry, based in Maidenhead.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Office-based role with a focus on teamwork and problem-solving.
- Why this job: Join a vibrant team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and attention to detail required.
Brief Overview of Role: To provide high-quality operational support to an Audio-Visual Integrators customers and internal business functions. Owner of the internal sales process, ensuring orders are delivered within agreed timescales. This role is office-based and applicants need to live within a short commute of my client's Maidenhead offices.
Internal Sales Executive Accountabilities Include:
- Sales Support Activities:
- BTO Participant - create and process sales orders in alignment with the Sales predicted Forecast figures within scorecard timeframes on ConnectWise.
- Check data accuracy in ConnectWise orders and invoices.
- Ensure sales targets are met and report any deviations.
- Expedite requests for rush orders and alter sales orders and shipping data as needed.
- Acknowledge customer orders that have been emailed and process them accordingly.
- Managing customer-supplied equipment, ensuring lead times and PO numbers are entered on the CRM System.
- Email monitoring.
- Processing project changes.
- Upon project completion, check the accuracy of project finances and initiate the invoice for finance.
- Manage part invoicing, liaising with the Project Manager and Finance.
- Answer phone calls from customers and respond to emails the same day, and out of office cover for Sales.
- Answer the reception phone.
- Undertaking any other ad-hoc duties as assigned.
- Report unusual activity to the team manager.
- Attend product awareness sessions and participate in product and industry training.
- QMS and Quality Policy awareness and development.
- Procurement:
- Responsible to source, negotiate & purchase materials from both UK and overseas vendors.
- Compare and evaluate offers from vendors.
- Evaluate vendors’ quotations to ensure that they are in line with the technical & commercial specification required for the project.
- Negotiate extended credit terms and costs from vendors.
- Track orders and liaise with vendors to ensure timely delivery to deadlines.
- Review the quality of purchased products.
- Enter order details (e.g., vendor qty, prices) into the internal database.
- Maintain updated records of purchased products and delivery information.
- Advise Internal and external teams on issues regarding purchasing terms & conditions.
- In charge of daily operational purchasing needs such as planning, issuing & following up on Purchase Orders, delivery, and shipment schedules.
- Resolve supply, quality, service, and invoicing issues with vendors.
- Evaluate Supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements & expectations.
- Coordinate with the Warehouse in proper storage of procured equipment.
- Responsible for implementing internal procurement strategies to cater to high delivery & short lead time requirements.
- Negotiate and Organise Returns where required.
- Create & maintain good relationships with key suppliers to ensure merchandise is high quality & delivered on time.
Critical Success Factors:
- Achieving High levels of customer satisfaction.
- Demonstrations of ownership of problems.
- Delivering projects within agreed timescales.
- Comply with departmental processes and procedures.
Internal Sales Executive in Maidenhead employer: Unified Support
Unified Support is an exceptional employer located in Egham, offering a dynamic work environment where innovation and collaboration thrive. With competitive salaries, a car allowance, and opportunities for professional development, employees are encouraged to grow their skills in the ever-evolving AV industry. The company fosters a supportive culture that values communication and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Executive in Maidenhead
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Internal Sales Executive role. Highlight your experience in sales support and customer service, and don’t forget to mention your knack for managing orders efficiently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t just apply anywhere; apply through our website! We want to see your application directly, and it shows you’re serious about joining us. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Internal Sales Executive in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Internal Sales Executive role. Highlight relevant experience in sales support, order processing, and customer service. We want to see how your skills align with what we’re looking for!
Showcase Your Attention to Detail:Since accuracy is key in this role, emphasise your attention to detail in your application. Mention any experiences where you’ve successfully managed data or ensured quality in your work. We love candidates who take pride in their work!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showcasing your enthusiasm for the role. Let us know why you’re excited about joining our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Unified Support
✨Know Your Stuff
Familiarise yourself with the company’s products and services, especially in the audio-visual sector. Understanding the internal sales process and how it aligns with customer satisfaction will show that you’re genuinely interested and prepared.
✨Showcase Your Organisation Skills
Since the role involves managing orders and liaising with vendors, be ready to discuss your organisational strategies. Prepare examples of how you've successfully managed multiple tasks or projects simultaneously in previous roles.
✨Demonstrate Problem-Solving Abilities
Be prepared to share specific instances where you've taken ownership of a problem and resolved it effectively. This could involve dealing with customer complaints or supply chain issues, which are crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's internal processes, team dynamics, and expectations for the Internal Sales Executive role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
