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For Companies At a Glance
- Tasks: Provide top-notch service and support for audio-visual and video conferencing equipment.
- Company: Join a dynamic team in North London, working with cutting-edge AV technology.
- Benefits: Enjoy a competitive salary, monthly car allowance, and remote work flexibility.
- Why this job: Make a real impact by enhancing client experiences with innovative AV solutions.
- Qualifications: 4 years of AV experience and strong communication skills are essential.
- Other info: Great opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 40000 - 45000 £ per year.
To provide North London field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the North of London, ideally within the M25. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.
Knowledge & Key Skills
- Onsite Work 80%
- Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity / Tripleplay)
- Live Event Work (VC/Presentation/Broadcast)
- Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures, and H&S
- Adhoc On-site Tech cover - annual leave, sickness
- Remote 20%
- Completing post-job and PM reports
- Providing phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and Quality Policy awareness and development
Essential
- 4 years audio-visual experience - installation/onsite/tech support
- Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)
- Knowledge of Audio room acoustic optimisation within various environments
- Effective communication skills at all levels, especially client-facing
- Good numeracy and written skills
- Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
- Quick response to service desk tickets
- Able to work individually and as part of a team
- Good time keeping and dressed according to the job in hand
- Fully compliant with The Health and Safety at Work Act 1974
- Clean driving licence and a current passport holder
- AVIXA CTS
Desirable
- Crestron P101
- Extron School of AV
- Cisco CCIP
- Microsoft Teams core skills
- Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
Audio Visual Service Engineer in City of London employer: Unified Support
Contact Detail:
Unified Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Service Engineer in City of London
✨Tip Number 1
Get your hands dirty! If you’ve got experience with AV systems, don’t just talk about it—show it. Bring along examples of your work or even a portfolio to demonstrate your skills during interviews.
✨Tip Number 2
Network like a pro! Connect with industry professionals on LinkedIn and attend local AV events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to AV troubleshooting and client communication. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your relevant experience and how you can contribute to our team in your application.
We think you need these skills to ace Audio Visual Service Engineer in City of London
Some tips for your application 🫡
Show Off Your AV Skills: Make sure to highlight your experience with audio-visual systems in your application. We want to see your technical know-how, so mention any specific equipment or technologies you've worked with that relate to the job description.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the key skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Unified Support
✨Know Your AV Systems
Make sure you brush up on your knowledge of audio-visual systems, especially the specific brands and technologies mentioned in the job description. Be ready to discuss your hands-on experience with equipment like QSC, Biamp, and Cisco, as well as any troubleshooting you've done.
✨Showcase Your Communication Skills
Since this role involves client interaction, practice articulating technical concepts in a way that's easy for non-technical clients to understand. Prepare examples of how you've effectively communicated with clients or team members in past roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've diagnosed and resolved AV issues. Be prepared to walk through your thought process during these situations, highlighting your initiative and ability to work independently while still being part of a team.
✨Prepare for Practical Scenarios
Expect to be asked about real-world scenarios related to AV service and support. Consider preparing for questions about preventative maintenance visits or how you would handle a malfunctioning video conferencing system during a critical meeting.