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- Tasks: Provide top-notch service and support for audio-visual and video conferencing equipment.
- Company: Join a dynamic team in a leading AV service company.
- Benefits: Enjoy a competitive salary, monthly car allowance, and remote work flexibility.
- Why this job: Be at the forefront of AV technology and make a real difference for clients.
- Qualifications: 4 years of AV experience and strong communication skills required.
- Other info: Great career growth opportunities and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
To provide midlands field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the Midlands. The Audio-Visual Service Engineer will work from home and receive a monthly car allowance of £350. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.
Responsibilities
- Post-implementation fault finding, testing and repair of audio-visual equipment across various job sites and client types.
- Onsite work ~80% including servicing, maintenance, diagnostics, firmware updates, and client training.
- Remote support (~20%) via phone/email, providing technical assistance and post-job / PM reporting.
- Provide on-site tech cover (annual leave, sickness, ad-hoc) and adhere to site rules, procedures and H&S.
- Maintain site cleanliness and communication with customers and site contacts.
- Product research and development for client requirements and continuing professional development.
Knowledge & Key Skills
- Audio (Program and Speech, DSP-based systems) – QSC, Biamp, Shure, and Poly sound structure
- Projection and Display Devices (Maintenance)
- Custom Control Systems – AMX/Crestron/Extron/SY
- Audio and Video Conferencing – Cisco/Lifesize/Polycom/Zoom/Microsoft Teams
- Microsoft Hub
- Digital Signage Systems – Scala/OneLAN/Brightsign
- Video Wall Display Systems – Datapath/Dexon
- IPTV – Exterity / Tripleplay
- Live Event Work – VC/Presentation/Broadcast
- Configuration, diagnostics, firmware updates of videoconferencing codecs and AV hardware
- Site cleanliness / communication with customers / adherence to H&S
- Ad hoc on-site tech cover – annual leave, sickness
- Remote support – 20%
- Completing post-job and PM reports
- Providing phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and quality policy awareness and development
Essential
- 4 years audio-visual experience – installation, onsite, tech support
- Ability to terminate cables (particularly Cat5/6, RS232, audio TRS)
- Knowledge of audio room acoustic optimisation within various environments
- Effective communication skills at all levels, especially client-facing
- Good numeracy and written skills
- Well organised with ability to prioritise workload effectively whilst dealing with clients proactively
- Quick response to service desk tickets
- Able to work individually and as part of a team
- Good time-keeping and dressed appropriately for the job
- Fully compliant with The Health and Safety at Work Act 1974
- Clean driving licence and current passport holder
- AVIXA CTS qualification
Desirable
- Crestron P101 certification
- Extron School of AV certification
- Cisco CCIP certification
- Microsoft Teams core skills
- Networking knowledge – identifying issues regarding Dante/AES67 in respect of QoS/PTP/IGMP
Audio Visual Service Engineer in Birmingham employer: Unified Support
Contact Detail:
Unified Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Service Engineer in Birmingham
✨Tip Number 1
Get your networking game on! Connect with professionals in the audio-visual industry through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and experiences with AV systems. This will give potential employers a clear idea of what you can bring to the table, and we all love a good visual!
✨Tip Number 3
Don’t shy away from reaching out directly! If you see a company you’re keen on, drop them a message or an email expressing your interest. We’re all about taking initiative, and it shows you’re serious about joining their team.
✨Tip Number 4
Keep learning! Stay updated with the latest AV technologies and trends. Consider online courses or certifications that can boost your CV. We want to see you grow and adapt, making you an even more attractive candidate!
We think you need these skills to ace Audio Visual Service Engineer in Birmingham
Some tips for your application 🫡
Show Off Your AV Skills: Make sure to highlight your experience with audio-visual systems in your application. We want to see your technical know-how, so mention any specific equipment or technologies you've worked with that relate to the job description.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the responsibilities and skills mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-organised information that’s easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Unified Support
✨Know Your AV Stuff
Make sure you brush up on your technical knowledge of audio-visual systems, especially the brands mentioned in the job description like QSC, Biamp, and Cisco. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired AV equipment in previous roles. Think about specific challenges you've faced and how you resolved them, as this will demonstrate your initiative and technical prowess.
✨Communication is Key
Since you'll be client-facing, practice explaining complex technical concepts in simple terms. You might be asked how you would train end users or communicate with clients, so have a few scenarios ready to showcase your effective communication skills.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle a specific fault or what steps you'd take during a preventative maintenance visit. Think through your process and be prepared to articulate it clearly.