We are recruiting an AV Break Fix & Event Technician to deliver AV and Event technical support for a client’s meeting rooms and event spaces in London, SW1. The objective of this role is to ensure that the meeting rooms and event spaces are properly set up and run, that the equipment is working, and that end users (where applicable) are conversant with the equipment they use, to ensure we provide an exceptional service to our clients. Whilst there are regular duties to be undertaken, the demands upon the function can be unpredictable, often with tight deadlines, and the individual must have proven skills in dealing with such matters. Flexibility in working hours is essential, especially when supporting client events which may extend into the evening. Overview: The Audio Video (A/V) support services provide on-site teams who maintain A/V inventory & equipment in all meeting rooms, boardrooms, and auditoriums across our clients’ regional offices in Perth, Melbourne, Singapore, and London, ensuring equipment is ready for use on a daily basis. In addition, A/V support services provide technical support for online meetings, video conferences, and respond to customer requests to resolve A/V related incidents. The AV Break Fix & Event Technician provides client-facing meeting room, event, and break-fix support to these spaces. Scope: Ensure that A/V Equipment in all rooms is ready for use on a daily basis. Attend to all meeting room A/V issues, carry out fixes, system tests, and respond to users' requests for assistance. Set up A/V equipment in accordance with requirements for meetings and events (upon request) Provide support for important meetings, online meetings, video conferences, and teleconferences. Provide suggestions and best practices to users for optimum usage of the A/V Systems Provide support for diagnostics and troubleshoot Audio Visual faults. Ensure all incidents are logged into the incident management system. Maintain and keep A/V equipment inventory. Organising RMAs with Vendors Provide daily reports/weekly reports and incident reports related to A/V issues. Service Hours: Standard Business hours (8hrs/day)
