At a Glance
- Tasks: Provide top-notch service and support for audio-visual and video conferencing equipment.
- Company: Join a dynamic team in a leading AV service company.
- Benefits: Competitive salary, monthly car allowance, and opportunities for professional growth.
- Other info: Enjoy a mix of onsite and office work with excellent career progression.
- Why this job: Be at the forefront of AV technology and make a real difference for clients.
- Qualifications: 4 years of AV experience and strong communication skills required.
To provide field-based service and support to end clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.
This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates who can drive, have their own vehicle and are within commuting distance of the London area the role will cover. Salary is budgeted to 40K with some flex and based upon experience, plus monthly car allowance.
Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.
Accountabilities Include:
- Onsite Work 80%
- Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure, and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity / Tripleplay)
- Live Event Work (VC/Presentation/Broadcast)
- Configuring, performing diagnostics on, and updating firmware for videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures, and H&S
- Ad hoc on-site tech cover - annual leave, sickness
- In office 20%
- Completing post-job and PM reports
- Providing phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS and Quality Policy awareness and development
Essential:
- 4 years audio-visual experience - installation/onsite/tech support
- Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)
- Knowledge of Audio room acoustic optimisation within various environments
- Effective communication skills at all levels, especially client-facing
- Good numeracy and written skills
- Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
- Quick response to service desk tickets
- Able to work individually and as part of a team
- Good time keeping and dressed according to the job in hand
- Fully compliant with The Health and Safety at Work Act 1974
- Clean driving licence and a current passport holder
- AVIXA CTS
Desirable:
- Crestron P101
- Extron School of AV
- Cisco CCIP
- Microsoft Teams core skills
- Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
Audio Visual Service Engineer employer: Unified Support
Join a dynamic team as an Audio Visual Service Engineer, where you'll enjoy a supportive work culture that values collaboration and innovation. With competitive salaries and a monthly car allowance, we prioritise employee growth through ongoing training and development opportunities, all while working in the vibrant London area. Our commitment to excellence in service ensures that you will be part of a company that not only values your skills but also invests in your future.
