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- Tasks: Provide field-based service and support for audio-visual and video conferencing equipment.
- Company: Join a leading AV service provider with a focus on innovation and teamwork.
- Benefits: Up to £40K salary, 28 days holiday, car allowance, and Bupa healthcare.
- Other info: Flexible working environment with opportunities for professional development.
- Why this job: Be part of a dynamic team and enhance your technical skills in a growing industry.
- Qualifications: 4 years AV experience and strong communication skills required.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits.
This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience.
The Benefits:
- Salary – up to 40K based upon experience
- 28 days holiday, including the 8 bank holiday days - with incremental increases for long service.
- Car Allowance.
- Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years’ service a salary sacrifice option is available.
- There is a drink allowance during the day
- Tools & PC supplied
- Bupa Healthcare after 6 months including dental cover
- Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary.
Responsibilities:
- Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types.
Knowledge & Key Skills:
- Onsite Work 80%
- Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure, and Poly sound structure)
- Projection and Display Devices (Maintenance)
- Custom Control Systems (AMX/Crestron/Extron/SY)
- Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams)
- Microsoft Hub
- Digital Signage Systems (Scala/OneLAN/Brightsign)
- Video Wall Display Systems (Datapath/Dexon)
- IPTV (Exterity / Tripleplay)
- Live Event Work (VC/Presentation/Broadcast)
- Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general.
- Site cleanliness
- Communicating with customers and site contacts
- Adherence to site rules, procedures, and H&S
- Adhoc On-site Tech cover - annual leave, sickness
- In office 20%
- Completing post-job and PM reports
- Providing phone/email tech support
- Product research and development for client requirements
- Continue with PDP and applicable training
- IMS xiskglj and Quality Policy awareness and development
Essential:
- 4 years audio-visual experience - installation/onsite/tech support
- Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS)
- Knowledge of Audio room acoustic optimisation within various environments
- Effective communication skills at all levels, especially client-facing
- Good numeracy and written skills
- Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively
- Quick response to service desk tickets
- Able to work individually and as part of a team
- Good time keeping and dressed according to the job in hand
- Fully compliant with The Health and Safety at Work Act 1974
- Clean driving licence and a current passport holder
- AVIXA CTS
Desirable:
- Crestron P101
- Extron School of AVC
- Cisco CCIP
- Microsoft Teams core skills
- Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP
Audio Visual Service Engineer employer: Unified Support
Contact Detail:
Unified Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Service Engineer
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of AV systems and make sure you can talk the talk. When you're in interviews, show off your understanding of audio-visual tech and how it fits into a corporate environment.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios you might face. Think about how you'd handle fault diagnosis or client communication, and be ready to share your experiences.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being part of a service team means you need to communicate effectively and work well with others. Highlight your teamwork and client-facing abilities during your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that job!
We think you need these skills to ace Audio Visual Service Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience in audio-visual systems. We want to see how your background aligns with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. We love seeing candidates who take the time to connect their experiences with what we’re looking for in an Audio Visual Service Engineer.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Unified Support
✨Know Your AV Systems
Make sure you brush up on your knowledge of audio-visual systems, especially the brands mentioned in the job description like QSC, Biamp, and Crestron. Be ready to discuss your hands-on experience with these technologies and how you've tackled issues in the past.
✨Show Off Your Soft Skills
While technical skills are crucial, don't forget to highlight your soft skills during the interview. Effective communication and teamwork are key in this role, so prepare examples that showcase your ability to work well with clients and colleagues alike.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about past experiences where you diagnosed faults or implemented solutions under pressure, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, ongoing training opportunities, or specific challenges the company faces in the AV sector. This shows your genuine interest in the role and helps you assess if it's the right fit for you.