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- Tasks: Set up and manage AV equipment for meetings and events, ensuring seamless collaboration.
- Company: Join a dynamic team in a leading AV department with a focus on innovation.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Opportunity to grow in a fast-paced, supportive environment with exciting challenges.
- Why this job: Be the tech hero behind impactful meetings and live events, making a real difference.
- Qualifications: 5+ years in AV support, strong communication skills, and a passion for technology.
The predicted salary is between 39000 - 52000 £ per year.
On-site Audio-Visual Engineer - 45-48K based on experience. Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.
Responsibilities:
- The on-site AV Engineer will prepare meeting rooms for presentations, video and audio conferencing, and collaboration.
- Supporting a wide variety of AV software and hardware.
- Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
- Using Service Desk software to effectively manage all support and service requests.
- Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
- Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
- Maintaining training and support function documentation.
- Effectively communicating with internal customers with respect to support issues.
- Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
- Contributing to the specification and procurement of new hardware and software.
- Monitoring and optimising AV system performance.
- Assisting in office relocations.
- Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
Admin 10%:
- Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
- Monitor performance through the scorecard.
- Monthly meetings with on-site primary contact.
- Reporting ticket management.
Qualifications:
- Previous AV support experience in a concierge service.
- Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management.
- Must be smart and confident in their appearance.
- Should have proven abilities within the AV industry and/or corporate environment for over 5 years.
- Excellent communication and customer service skills.
- Enthusiastic and organised.
- Ability to work under pressure.
- Good knowledge of Crestron, AMX, and RTI.
- Knowledge of Lutron lighting control, Polycom, and MS Teams.
- A firm understanding of networking protocols, RS232, and RS485.
- Good understanding of VOIP telephony and SIP.
- Good understanding of video collaboration and audio conferencing.
Audio Visual Engineer employer: Unified Support
Contact Detail:
Unified Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Engineer
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or meetups where you can connect with other AV professionals. Don’t be shy—introduce yourself and chat about your experiences; you never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best AV projects. Whether it’s a video of a live event you managed or a detailed case study of a complex setup, having tangible proof of your expertise can really impress potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common AV scenarios. Think about how you’d troubleshoot specific issues or optimise system performance. Practising these responses will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for talented AV Engineers like you. Plus, applying directly can sometimes give you an edge over the competition—so get your application in and let’s get you that dream job!
We think you need these skills to ace Audio Visual Engineer
Some tips for your application 🫡
Show Off Your AV Skills: Make sure to highlight your experience with AV systems in your application. We want to see your technical know-how, especially with tools like Crestron and Polycom. Don’t hold back on showcasing any troubleshooting successes you've had!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested and have done your homework!
Be Professional Yet Personable: While we love a good professional tone, don’t forget to let your personality shine through! We’re looking for someone who can communicate effectively with all levels of staff, so a friendly yet confident approach will go a long way.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Unified Support
✨Know Your AV Gear
Make sure you’re well-versed in the specific AV equipment mentioned in the job description, like Crestron, AMX, and Polycom. Brush up on your troubleshooting skills for common issues, as you might be asked to demonstrate your knowledge during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, be prepared to share examples of how you've handled support requests in the past. Highlight your ability to communicate effectively and keep users informed, as this is key to maintaining a positive experience.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you’ve resolved technical issues under pressure. Be ready to discuss your thought process and the steps you took to troubleshoot and fix problems, as this will showcase your expertise and confidence.
✨Dress Smart and Be Confident
First impressions matter! Dress smartly to reflect the professional image expected in this role. Confidence in your appearance and communication can set a positive tone for the interview, so practice your body language and ensure you come across as approachable and knowledgeable.