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- Tasks: Join our team as an Audio Visual Service Engineer, providing top-notch support and service to clients.
- Company: Unified Support Ltd specializes in audio-visual solutions and is dedicated to client satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a collaborative team while working on cutting-edge AV technology in various settings.
- Qualifications: 4 years of AV experience required; strong communication and organizational skills are a must.
- Other info: Position available for candidates within commuting distance of Maidenhead.
The predicted salary is between 36000 - 60000 £ per year.
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. Role Title: Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment acrossvarious job sites and client types. Accountabilities Include: Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover – annual leave, sickness In office 20% Completing post-job and PM reports Proving phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience – installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients pro-actively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP JBRP1_UKTJ
Unified Support Ltd | Audio Visual Service Engineer employer: Unified Support Ltd
Contact Detail:
Unified Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unified Support Ltd | Audio Visual Service Engineer
✨Tip Number 1
Familiarize yourself with the specific audio-visual technologies mentioned in the job description, such as QSC, Biamp, and Crestron. Having hands-on experience or knowledge about these systems will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your experience with client-facing roles and effective communication skills. Since this position involves interacting with customers, showcasing your ability to communicate technical information clearly can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your troubleshooting and diagnostic skills in detail. Be ready to provide examples of how you've successfully resolved issues in previous roles, especially in high-pressure situations or during live events.
✨Tip Number 4
Since the role requires adherence to health and safety regulations, familiarize yourself with relevant policies and practices. Demonstrating your commitment to safety can reassure employers of your professionalism and reliability.
We think you need these skills to ace Unified Support Ltd | Audio Visual Service Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 4 years of audio-visual experience, particularly in installation and onsite tech support. Mention specific technologies you've worked with, such as DSP systems, video conferencing equipment, and control systems.
Showcase Technical Skills: Detail your technical understanding of AV systems, including your ability to terminate cables and perform diagnostics on various AV hardware. Include any relevant certifications like AVIXA CTS or Crestron P101.
Demonstrate Communication Skills: Since effective communication is key for this role, provide examples of how you've successfully interacted with clients and team members in previous positions. Highlight your client-facing experience and ability to communicate technical information clearly.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'preventative maintenance', 'fault finding', and 'site cleanliness' to align your application with what the company is looking for.
How to prepare for a job interview at Unified Support Ltd
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with audio-visual systems, including specific brands and technologies mentioned in the job description. Highlight any relevant projects where you diagnosed and repaired AV equipment.
✨Demonstrate Effective Communication Skills
Since this role involves client interaction, practice articulating technical concepts in a way that is easy for non-technical clients to understand. Share examples of how you've successfully communicated with clients in past roles.
✨Emphasize Your Problem-Solving Abilities
Prepare to discuss specific instances where you encountered technical challenges and how you resolved them. This will showcase your initiative and ability to work independently while being part of a team.
✨Understand Health and Safety Protocols
Familiarize yourself with health and safety regulations relevant to the AV industry. Be ready to discuss how you ensure compliance on-site and maintain a safe working environment.
