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For Companies At a Glance
- Tasks: Lead a team of AV technicians, ensuring top-notch service and client satisfaction.
- Company: Join a prestigious Law Firm in London, known for its commitment to excellence.
- Benefits: Enjoy private healthcare, a pension scheme, and 20 days annual leave plus extra perks.
- Why this job: Be part of a dynamic team, fostering innovation and improving user experiences in AV technology.
- Qualifications: 1-3 years in staff management and 3-5 years in AV support preferred; strong communication skills essential.
- Other info: Onsite training provided; work Monday to Friday, 7am to 7pm.
The predicted salary is between 36000 - 60000 £ per year.
Principal onsite AV Technician delivering and supporting a break-fix contract with a prestigious Law Firm, based in London. Responsible for maintaining high levels of client satisfaction. Empowering users to be more self-sufficient by running a structured user training program for users and support staff. Fostering a continued improvement culture within the AV delivery team. Managing a small team of on-site AV technicians. Managing and scheduling a shift pattern for the on-site AV Technicians. Responsible for tracking and recording all service requests. Responsible for the allocation of work assignments among the AV Technicians. Compile weekly, monthly, and quarterly active reports and presenting findings to clients' executive team. Implementing a client satisfaction program/survey. Managing clients' expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end / remote troubleshooting on VC systems across the estate, i.e., Cisco/ Microsoft Teams rooms. Be competent in the AV Technicians' day-to-day duties and capable of performing their duties. Working with the clients' IT team and vendors to resolve faults found across VC Rooms / AV equipment. Liaising with the on-site team and service desk to ensure good communication of updates and resolutions. Become competent with the internal ticketing system. You will be required to update/action incidents as they come in and follow up on troubleshooting reported faults. Ensuring that weekly room sweeps are conducted and activities are recorded. Ensuring preventative maintenance is carried out in line with the manufacturer's recommendations. Ensuring all AV equipment is recorded correctly (IPs and serial numbers) and that, as spare stock is used, these are replaced. Upselling additional support services and promoting technology refreshes throughout the AV estate.
Required/Desired Knowledge, Experience, and Skills:
- Staff management and superior client relationship management is a requirement for this position.
- Experience with staff management and leadership (1-3 years).
- Experience with audio-visual related systems (3-5 years of AV support preferred).
- Experience with video conferencing, unified communications, and collaboration platforms.
- Previous experience working with Law Firms and supporting their ecosystems.
- Very good knowledge of VC systems (Logitech, Poly, Cisco, Zoom, Microsoft Teams, Crestron/QSYS, etc.) and use of AV bridges and interfaces.
- Knowledge of Digital Signage systems.
- Good IT knowledge.
- Experience in providing face-to-face client technical systems support.
- Experience with supporting internal and external client relationships.
- Forward-thinking individual, with diligence and efficiency in multitasking.
- Possessing the ability to take ownership and provide solutions toward resolution.
- Excellent communications and client service skills, with consistent follow-through.
Education/Certifications:
- Client relations-related training/certifications.
- AVIXA CTS related certifications.
- Audio DSP related certifications.
- Vendor VC system certification e.g. Cisco, Poly.
- Microsoft Teams installation and maintenance.
- Crestron related certifications.
- QSC related certifications.
- Networking/IT related certifications.
NB Training will be given onsite whilst onboarding. The role is Monday to Friday 7am to 7pm (37.5 hours per week). Based on-site at our client in London.
Benefits:
- Pension.
- Private Healthcare.
- Cycle to work scheme.
- Eyecare vouchers.
- 20 days annual leave, plus a day for your birthday and Welfare Day.
Onsite AV Team Lead employer: Unified Support Ltd
Contact Detail:
Unified Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite AV Team Lead
✨Tip Number 1
Familiarise yourself with the specific AV systems mentioned in the job description, such as Cisco, Microsoft Teams, and Crestron. Having hands-on experience or knowledge about these platforms will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you foster a positive working atmosphere and handle client relationships effectively.
✨Tip Number 3
Research the law firm you'll be working with to understand their culture and expectations. Tailoring your approach to align with their values can demonstrate your commitment and help you stand out.
✨Tip Number 4
Prepare to discuss your experience with client satisfaction programs and how you've implemented feedback mechanisms in previous roles. This will show your proactive approach to maintaining high service levels.
We think you need these skills to ace Onsite AV Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV support and staff management. Emphasise any leadership roles you've held and specific technologies you've worked with, especially those mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of client satisfaction. Mention your experience with AV systems and how you can contribute to fostering a culture of improvement within the team.
Highlight Relevant Certifications: If you have any certifications related to AV systems or client relations, be sure to include them in your application. This will demonstrate your commitment to professional development and expertise in the field.
Showcase Communication Skills: In your application, provide examples of how you've successfully managed client relationships and communicated effectively with teams. This is crucial for the Onsite AV Team Lead role, so make it clear how you excel in this area.
How to prepare for a job interview at Unified Support Ltd
✨Showcase Your Leadership Skills
As an Onsite AV Team Lead, demonstrating your leadership abilities is crucial. Be prepared to discuss your experience in managing teams, resolving conflicts, and fostering a positive work environment. Share specific examples of how you've empowered team members or improved team dynamics.
✨Demonstrate Technical Proficiency
You’ll need to be well-versed in various AV systems and video conferencing technologies. Brush up on your knowledge of Cisco, Microsoft Teams, and other relevant platforms. Be ready to answer technical questions and possibly troubleshoot scenarios during the interview.
✨Emphasise Client Relationship Management
This role requires excellent client service skills. Prepare to discuss how you’ve successfully managed client expectations in the past. Highlight any experience you have working with law firms or similar environments, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. Think about challenges you've faced in previous roles and how you resolved them, particularly in relation to AV support and client satisfaction.
