Internal Sales Executive in Maidenhead

Brief Overview of Role: To provide high-quality operational support to an Audio-Visual Integrators customers and internal business functions. Owner of the internal sales process, ensuring orders are delivered within agreed timescales. This role is office-based and applicants need to live within a short commute of my client's Maidenhead offices.

Internal Sales Executive Accountabilities Include:

• Sales Support Activities:

• BTO Participant - create and process sales orders in alignment with the Sales predicted Forecast figures within scorecard timeframes on ConnectWise.
• Check data accuracy in ConnectWise orders and invoices.
• Ensure sales targets are met and report any deviations.
• Expedite requests for rush orders and alter sales orders and shipping data as needed.
• Acknowledge customer orders that have been emailed and process them accordingly.
• Managing customer-supplied equipment, ensuring lead times and PO numbers are entered on the CRM System.
• Email monitoring.
• Processing project changes.
• Upon project completion, check the accuracy of project finances and initiate the invoice for finance. Manage part invoicing, liaising with the Project Manager and Finance.
• Answer phone calls from customers and respond to emails the same day, and out of office cover for Sales.
• Answer the reception phone.
• Undertaking any other ad-hoc duties as assigned.
• Report unusual activity to the team manager.
• Attend product awareness sessions and participate in product and industry training QMS and Quality Policy awareness and development.

• Responsible to source, negotiate & purchase materials from both UK and overseas vendors.
• Compare and evaluate offers from vendors.
• Evaluate vendors quotations to ensure that they are in line with the technical & commercial specification required for the project.
• Negotiate extended credit terms and costs from vendors.
• Track orders and liaise with vendors to ensure timely delivery to deadlines.
• Review the quality of purchased products.
• Enter order details (e.g., vendor qty, prices) into the internal database.
• Maintain updated records of purchased products and delivery information.
• Advise Internal and external teams on issues regarding purchasing terms & conditions.
• In charge of daily operational purchasing needs such as planning, issuing & following up on Purchase Orders, delivery, and shipment schedules.
• Resolve supply, quality, service, and invoicing issues with vendors.
• Evaluate Supplier performance based on quality standards, delivery time & best prices and ensure all the criteria are met according to the organizational requirements & expectations.
• Coordinate with the Warehouse in proper storage of procured equipment.
• Responsible for implementing internal procurement strategies to cater to high delivery & short lead time requirements.
• Negotiate and Organise Returns where required.
• Create & maintain good relationships with key suppliers to ensure merchandise is high quality & delivered on time.

Critical Success Factors:

• Achieving High levels of customer satisfaction.
• Demonstrations of ownership of problems.
• Delivering projects within agreed timescales.
• Comply with departmental processes and procedures.