At a Glance
- Tasks: Set up and manage AV equipment for meetings and events, ensuring everything runs smoothly.
- Company: Join a leading AV team in a dynamic corporate environment near Liverpool Street.
- Benefits: Competitive salary, professional development, and a chance to work with cutting-edge technology.
- Other info: Opportunity for career growth and to work closely with senior management.
- Why this job: Be the go-to AV expert, making a real impact on live events and collaborative meetings.
- Qualifications: 5+ years in AV support, excellent communication skills, and a passion for technology.
The predicted salary is between 35000 - 45000 £ per year.
On-site Audio-Visual Engineer permanently based on a single client site, behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Successful candidates must have the right to work in the UK and live within commutable distance of our client's premises near Liverpool Street.
Knowledge & Key Skills
- Onsite Work: 90%
- The on-site AV Engineer will prepare meeting rooms for presentations, video and audio conferencing, and collaboration.
- Supporting a wide variety of AV software and hardware.
- Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
- Using Service Desk software to effectively manage all support and service requests.
- Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
- Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
- Maintaining training and support function documentation.
- Effectively communicating with internal customers with respect to support issues.
- Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
- Contributing to the specification and procurement of new hardware and software.
- Monitoring and optimising AV system performance.
- Assisting in office relocations.
- Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
Admin 10%
- Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
- Monitor performance through the scorecard.
- Monthly meetings with on-site primary contact.
- Reporting ticket management.
Essential:
- Previous AV support experience in a concierge service.
- Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management.
- Must be smart and confident in their appearance.
- Should have proven abilities within the AV industry and/or corporate environment for over 5 years.
- Excellent communication and customer service skills.
- Enthusiastic and organised.
- Ability to work under pressure.
- Good knowledge of Crestron, AMX, and RTI.
- Knowledge of Lutron lighting control, Polycom, and MS Teams.
- A firm understanding of networking protocols, RS232, and RS485.
- Good understanding of VOIP telephony and SIP.
- Good understanding of video collaboration and audio conferencing.
Desirable:
- Avixa CTS.
- Crestron P101.
- Extron School of AV.
- Cisco CCNA.
Audio Visual Engineer - onsite in London employer: Unified Support Ltd
As an Audio Visual Engineer based near Liverpool Street, you will thrive in a dynamic work environment that values innovation and collaboration. Our company fosters a supportive culture where employees are encouraged to grow their skills through ongoing training and development opportunities, while also enjoying the benefits of working closely with senior management in a prestigious corporate setting. With a focus on excellence in service delivery, we ensure that our team members feel valued and empowered to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Engineer - onsite in London
✨Tip Number 1
Get to know the company and its culture before your interview. Research their projects, values, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. Since this role is all about AV support, brush up on your troubleshooting techniques and be prepared to discuss your experience with specific equipment like Crestron and Polycom.
✨Tip Number 3
Don’t underestimate the power of soft skills! Being an AV Engineer isn’t just about tech; it’s also about communication. Be ready to showcase your customer service skills and how you handle pressure during live events.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your journey. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Audio Visual Engineer - onsite in London
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your previous experience in AV support. We want to see how you've tackled challenges and what tools you've used, especially if you’ve worked with Crestron, AMX, or similar tech. This is your chance to shine!
Tailor Your Application:Don’t just send a generic CV! We love it when candidates tailor their applications to the job description. Mention specific skills and experiences that relate directly to the Audio Visual Engineer role. It shows us you’re genuinely interested.
Be Professional Yet Approachable:Since you'll be representing our AV Department, your application should reflect a smart and confident persona. Use a friendly tone but keep it professional. We want to know you can communicate well with senior management and end-users alike.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Unified Support Ltd
✨Know Your AV Stuff
Make sure you brush up on your technical knowledge, especially around Crestron, AMX, and RTI systems. Be ready to discuss your previous experiences with AV support and how you've tackled challenges in the past.
✨Show Off Your People Skills
Since this role involves a lot of interaction with senior management and end-users, practice how you'll communicate effectively. Think about examples where you've provided excellent customer service or resolved conflicts.
✨Dress to Impress
As an ambassador for the AV Department, your appearance matters. Dress smartly and professionally to make a great first impression. It shows that you take the role seriously and respect the company culture.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about how you would handle specific technical issues. Prepare some real-life examples of problems you've solved, focusing on your troubleshooting process and how you kept users informed throughout.
