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- Tasks: Set up and manage AV equipment for meetings and events, ensuring seamless collaboration.
- Company: Join a dynamic team in a fast-paced corporate environment.
- Benefits: Competitive pay, professional growth, and a chance to work with cutting-edge technology.
- Why this job: Be the tech hero at live events and make a real difference in communication.
- Qualifications: 5+ years in AV support, strong communication skills, and a passion for technology.
- Other info: Opportunity to work closely with senior management and enhance your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.
Knowledge & Key Skills
- Onsite Work: 90%
- The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration.
- Supporting a wide variety of AV software and hardware.
- Comprehensive ability to troubleshoot a wide range of technology incidents and problems.
- Using Service Desk software to effectively manage all support and service requests.
- Taking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs).
- Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
- Maintaining training and support function documentation.
- Effectively communicating with internal customers with respect to support issues.
- Maintaining an accurate inventory of all AV hardware, firmware, software, and configurations.
- Contributing to the specification and procurement of new hardware and software.
- Monitoring and optimising AV system performance.
- Assist in office relocations.
- Leaving the support function in such a state that it could easily be picked up by colleagues during an absence.
Admin 10%
- Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management).
- Monitor performance through the scorecard.
- Monthly meetings with on-site primary contact.
- Reporting ticket management.
Essential:
- Previous AV support experience in a concierge service.
- Skilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior Management.
- Must be smart and confident in their appearance.
- Should have proven abilities within the AV industry and/or corporate environment for over 5 years.
- Excellent communication and customer service skills.
- Enthusiastic and organised.
- Ability to work under pressure.
- Good knowledge of Crestron, AMX, and RTI.
- Knowledge of Lutron lighting control, Polycom, and MS Teams.
- A firm understanding of networking protocols, RS232, and RS485.
- Good understanding of VOIP telephony and SIP.
- Good understanding of video collaboration and audio conferencing.
Desirable:
- Avixa CTS.
- Crestron P101.
- Extron School of AV.
- Cisco CCNA.
On-site Audio-Visual Engineer in City of London employer: Unified Support Ltd
Contact Detail:
Unified Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Audio-Visual Engineer in City of London
✨Tip Number 1
Get your networking game on! Attend industry events or local meetups where you can connect with other AV professionals. You never know who might have a lead on the perfect job for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects and experiences. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each job by researching the company and its culture. Mention specific projects or values that resonate with you during interviews to stand out.
✨Tip Number 4
Use our website to apply! We’ve got a streamlined process that makes it easy for you to showcase your talents. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace On-site Audio-Visual Engineer in City of London
Some tips for your application 🫡
Show Off Your AV Skills: Make sure to highlight your previous AV support experience in your application. We want to see how you've tackled technical setups and resolved issues in the past, so don’t hold back on those details!
Be Personable: Since this role involves a lot of interaction with senior management and internal customers, let your communication skills shine through. Use a friendly tone and show us that you can keep users informed and reassured during tech hiccups.
Tailor Your Application: Read through the job description carefully and tailor your application to match. Mention specific technologies like Crestron or MS Teams that you’re familiar with, as we love seeing relevant experience that aligns with our needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Unified Support Ltd
✨Know Your AV Stuff
Make sure you brush up on your technical knowledge, especially around Crestron, AMX, and Polycom systems. Be ready to discuss your previous experiences with these technologies and how you've tackled challenges in the past.
✨Show Off Your Customer Service Skills
As an AV Engineer, you'll be interacting with various stakeholders, including senior management. Prepare examples of how you've provided excellent customer service and resolved issues promptly and professionally.
✨Be Ready for Troubleshooting Scenarios
Expect to face some hypothetical troubleshooting scenarios during the interview. Practice explaining your thought process clearly and concisely, demonstrating your ability to think on your feet and resolve issues efficiently.
✨Dress to Impress
Since you'll be representing the AV Department, make sure you look smart and confident. Your appearance can set the tone for how others perceive your professionalism and capability in the role.